Senior Business Operations Analyst - CEV/Medicaid/SNAP

Gainwell Technologies LLC; Ohio; Remote; USD 69,000 - 99,000; Full time

Benefits offered by this job

Generous vacation policy

Educational assistance

401(k) employer match

Health benefits

Job summary

Gainwell Technologies LLC is seeking a Senior Business Operations Analyst to support operational performance, reporting, and process improvements for CEV, Medicaid, and SNAP programs. You will partner with operations, leadership, and technology teams to optimize workflows and data-driven decision making.

You will analyze trends, develop dashboards, and ensure compliance with program requirements while leveraging your healthcare operations experience.

Qualifications

• Bachelor’s degree or equivalent relevant work experience.
• 5+ years in healthcare operations, CEV, Medicaid, SNAP, or public assistance programs.
• 5+ years supporting Medicaid eligibility, verification, enrollment, or related processes.
• Working knowledge of SNAP operations and public assistance preferred.
• Experience analyzing operational data, reporting, and identifying process improvements.
• Proficiency with Microsoft Excel and reporting tools.

Responsibilities

• Collaborate across functions to identify trends and improve service delivery.
• Provide consultative support on Medicaid and SNAP policies and workflows.
• Support reporting, operational analysis, and process improvements.
• Analyze data and performance trends to identify efficiency opportunities.
• Work with cross-functional teams on workflow improvements and automation.
• Monitor compliance with Medicaid and SNAP requirements.
• Develop and maintain reports, dashboards, and business docs.

Skills

Microsoft Excel

Education

Bachelor’s degree or equivalent

Job description

About the Role

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. As a Senior Business Operations Analyst - CEV/Medicaid/SNAP at Gainwell supports operational performance, reporting, and process improvement initiatives within Customer Eligibility Verification (CEV), Medicaid, and Supplemental Nutrition Assistance Program (SNAP) public assistance program environments. This role serves as a business and operational subject matter expert (SME), supporting delivery teams through data analysis, workflow evaluation, operational support, and process improvement activities.

Key Responsibilities

• Working collaboratively across multiple functional areas, the analyst partners with operations, leadership, technology partners, and external stakeholders to identify trends, improve efficiencies, support compliance requirements, and enhance service delivery outcomes.
• This role provides consultative and analytical support without direct operational ownership for program execution and requires strong knowledge of Medicaid and SNAP policies, eligibility processes, and operational flows, including awareness of evolving regulatory initiatives such as HR 1.
• Support delivery and operations teams through reporting, operational analysis, and process improvement initiatives.
• Analyze operational data and performance trends to identify opportunities for efficiency improvements and service enhancements.
• Collaborate with cross-functional teams to support workflow improvements, automation efforts, and operational effectiveness.
• Assist with monitoring compliance with Medicaid and SNAP program requirements and operational standards.
• Develop and maintain reports, dashboards, and business documentation.

Qualifications

• Bachelor’s degree or equivalent relevant work experience.
• ~5+ years of experience in healthcare operations, CEV, Medicaid, SNAP, public assistance programs, business operations, or related operational support environments.
• ~5+ years of experience supporting Medicaid eligibility, verification, enrollment, operations, or related operational processes.
• ~ Working knowledge of SNAP operations, eligibility processes, or public assistance programs preferred.
• ~ Experience analyzing operational data, preparing reports, and identifying process improvement opportunities.
• ~ Proficiency with Microsoft Excel and reporting tools.

Work Arrangements

• Fully remote options from most US locations and territories.
• Collaborative, fast-paced operational environment supporting CEV, Medicaid, and SNAP public assistance-related programs.

Benefits and Compensation

The pay range for this position is $69,400.00 - $99,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

Company and Culture

You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about HMS, A Gainwell Technologies Company at our company website and visit our Careers site for all available job role openings.

Equal Opportunity Statement

HMS, a Gainwell Company, is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HMS defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.