Senior Business Intelligence Analyst [Contractor]

Playlist; San Luis Obispo (CA); Remote; USD 90,000 - 130,000; Full time

Job summary

Playlist is building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. We’re seeking a Customer Analytics Engineer to translate business problems into data solutions, mentor analysts, and drive impactful dashboards using dbt and Snowflake.

In the first six months, you’ll establish best practices, deliver analytics projects on time, and create reusable templates and assets while ensuring high data quality and customer

Qualifications

• Excellent oral and written communication; translate business problems into technical solutions.
• Ability to conduct discovery calls and manage customer expectations as a technical authority.
• Strong analytical mindset for ambiguous data challenges and pragmatic delivery.
• Ability to ask clarifying questions and translate needs into technical scope.
• Mentor junior analysts and explain concepts clearly without condescension.
• Manage multiple projects and deadlines with strong organizational skills.
• Impeccable attention to data work, documentation, and validation.
• Quickly evaluate and learn new technologies and tools.
• Patient, collaborative, professional in complex stakeholders interactions.

Skills

Communication

Customer-facing

Problem-Solving

Requirements gathering

Teaching ability

Time management

Attention to detail

Technical aptitude

Interpersonal skills

Job description

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

About the Job

• Understanding of SaaS business models and customer success metrics

Must-Have Soft Skills

• Communication: Excellent oral and written communication skills. Ability to translate business problems into technical solutions and explain complex data architecture to non-technical stakeholders. Ability to present analytical findings and recommendations clearly.

• Customer-Facing Skills: Comfort conducting discovery calls, managing customer expectations, and serving as a technical authority on projects. Ability to build trust and credibility with customers.

• Problem-Solving: Strong analytical mindset and ability to navigate ambiguous customer requirements. Solution-oriented approach to complex data challenges. Pragmatic problem-solver who prioritizes delivery.

• Requirements Gathering: Ability to ask clarifying questions, understand customer business context, and translate needs into technical scope.

• Teaching Ability: Demonstrated ability to mentor junior analysts; comfort explaining technical concepts clearly without being condescending.

• Time Management: Ability to manage multiple projects and deadlines effectively; strong organizational skills and ability to prioritize.

• Attention to Detail: Impeccable attention to detail in data work, documentation, and customer deliverables; meticulous in testing and validation.

• Technical Aptitude: Strong technical foundation and demonstrated ability to quickly evaluate and learn new technologies and tools.

• Interpersonal Skills: Patient, collaborative, and professionally skilled at navigating complex customer and team interactions.

What Success Looks Like

In 6 Months

• Delivered numerous customer analytics projects on time and within scope

• Established dbt and Snowflake best practices, standards, and code review processes that the team consistently follows

• Created and documented reusable code patterns, project templates, and technical assets

• Team members demonstrate measurable growth in dbt expertise, code quality, and project delivery confidence

• Zero critical data quality issues in the first 30 days post-handoff on all delivered solutions

• Team members report positive feedback on technical mentoring, code review quality, and leadership

• Comprehensive, customer-ready handoff documentation for all delivered projects

• Proactive identification of customer expansion opportunities

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities, and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.