Senior Business Communications Consultant

IDEXX; Westbrook (ME); Hybrid; USD 108,000 - 132,000; Full time

Benefits offered by this job

Health/Dental/Vision

401k with matching

Generous PTO

Bonus opportunity

Hybrid work model

Onsite 8 days/month

Job summary

IDEXX is seeking a Senior Business Communications Consultant in Westbrook, ME. You will serve as the embedded communications partner for IDEXX's largest business area, shaping strategy, and driving high-impact communications across leadership teams.

You will own complex change programs, partner with HR, and influence executives to move initiatives forward with clarity. You will develop a structured change framework (ADKAR/Prosci) in real plans, mentor junior teammates, and strengthen

Qualifications

• 7+ years of communications experience, including running complex, high-visibility assignments independently.
• Demonstrated partnership across multiple business areas to build trust in cross-functional settings.
• Sharp stakeholder instincts to navigate ambiguity, priorities, and senior-leader dynamics.
• Working knowledge of change management frameworks (ADKAR/Prosci); formal certification is a plus.
• The confidence to offer a point of view and steer communications when strategy isn't right.
• Strong judgment on when to lead independently or escalate.

Responsibilities

• Own the communications strategy across IDEXX's largest business portfolio and translate strategy into trusted communications plans.
• Lead high-stakes initiatives, planning, sequencing, and execution with HR Partners for complex organizational changes.
• Manage senior stakeholder relationships and navigate sensitive conversations with discretion.
• Apply ADKAR/Prosci to improve change outcomes and ensure clarity during change initiatives.
• Build a consulting practice, mentor junior teammates, and share lessons learned across the team.
• Spot opportunities where communications can solve problems and help leaders anticipate needs across the portfolio.

Job description

As a Senior Business Communications Consultant, you will serve as the senior embedded communications partner for one of IDEXX's most complex, high-visibility portfolios, partnering directly with senior leaders on everything from major organizational change and long-term communications strategy to leadership town halls, executive podcasts, sensitive messaging, and time-sensitive communications that need to go out today.

The work rarely arrives neatly packaged. Sometimes you'll be involved while an initiative is still taking shape; other times you'll step into something already moving. You will quickly identify what employees need, bring a point of view, and help shape the path forward, making the decisions that keep your portfolio's communications coherent instead of reactive, and owning the work end to end with minimal oversight.

Major projects at IDEXX only work if the employees living through them understand what's changing, why it matters, and what it means for them. This role exists so that when leaders are navigating something complex, sensitive, or high-stakes, they have a communications partner who can bring clarity to ambiguity and help employees move through change with confidence.

In This Role

• You will own the communications strategy across a significant business portfolio, serving as the embedded communications partner for the largest business area at IDEXX, flexing between priorities as they shift and translating each strategy into a communications approach senior stakeholders trust.
• You will lead initiatives that can't afford to go wrong, including complex, ambiguous, large-scale change and organizational change run in close partnership with HR Partners, planning, sequencing, and seeing it through with minimal oversight.
• You will manage a range of senior stakeholder relationships, handling sensitive, high-stakes, and occasionally difficult conversations with the judgment and discretion senior leaders expect.
• You will apply a structured change management approach, using frameworks like ADKAR and Prosci fundamentals as a working tool in real communications plans to make change more successful across the organization.
• You will build a strong consulting practice, sharing what you've learned, mentoring junior teammates, and proactively helping the team improve how it approaches, plans, and delivers work.
• You will connect the dots across your portfolio and the enterprise, spotting where communications can solve a problem, strengthen an initiative, or help leaders get ahead of what employees will need.

What You Need To Succeed

• 7+ years of communications experience, including a track record of running complex, high-visibility assignments independently, start to finish
• Demonstrated partnership across multiple business areas that showcases your ability to build trust in more than one room
• Sharp stakeholder instincts, with the ability to navigate ambiguity, competing priorities, and senior-leader dynamics without losing the thread
• Working knowledge of change management frameworks (ADKAR/Prosci); formal certification is a plus, not a requirement
• The confidence to offer a point of view, ask the hard questions, and recommend a different path when the communications approach isn't quite right
• Strong judgment about when to lead independently, when to pull others in, and when something needs to be elevated

What You Can Expect From Us

• Salary targeting $120,000 USD annually, with some flexibility depending on years and depth of experience.
• Opportunity for annual cash bonus and performance-based annual merit increase
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Generous PTO benefits
• Additional benefits include, but are not limited to, financial support, mental health resources, paid days off, and much more!
• This is a hybrid role based out of our Westbrook, ME headquarters, with a minimum expectation of 8 days a month onsite.

Why IDEXX

We're proud of the work we do because it matters. Every role at IDEXX contributes to improving the health and wellbeing of pets, people, and livestock. With over 10,000 employees worldwide and customers in more than 175 countries, we are a growing organization driven by innovation and a passion for excellence.

We offer competitive compensation, strong benefits, and the opportunity to be part of a high-growth company leading the industry with innovative products and services.

Let's pursue what matters-together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against based on any protected characteristic under applicable law.