Senior Business Analyst — Pension & Claims Systems

Ask IT consulting; Columbia (SC); On-site; USD 69,000 - 96,000; Full time

Job summary

Ask ITC Inc. in Columbia, SC seeks a seasoned Business Analyst with benefit and claim processing experience for a contract role. You will mentor junior analysts, define clear requirements, and translate them into detailed technical specifications to support project success.

You will act as a bridge between business units and IT, ensuring solutions meet user needs, driving use cases, and supporting testing and change management throughout the project lifecycle.

Qualifications

• 7+ years of BA experience in a complex tech environment.
• Experience with public sector pension/claims systems.
• Expertise in business process review and re-engineering concepts.
• Strong communication and presentation skills.

Responsibilities

• Mentor junior business analysts.
• Define and document system requirements and translate them into technical specs.
• Serve as liaison between business units and IT to ensure solutions meet user needs.
• Provide ongoing communication and support from requirements to implementation.
• Develop use cases and test plans to ensure product quality.
• Coordinate user testing and validate requirements.
• Drive design reviews and change requests.
• Coordinate sign-offs with business to reflect needs.

Skills

BA experience

Pension/claims systems

Process improvement

Critical thinking

Planning

Communication

Facilitation

Adaptability

Education

Bachelor's degree in Business Administration

Job description

Business Analyst(with benefit and claim processing exp.)

• Contract

Ask ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive , innovative and successful companies.


Responsibilities include:
• Assist with development of junior business analysts through mentoring.
• Define and document system requirements for issues or new processes as prioritized by the business
• Develop, track and translate business requirements into written technical and functional specifications and manage changes as required
• Serve as liaison for business units and technology teams to ensure technical solutions meet user needs
• Provide consistent, frequent communication and support to business and facilitate communication between the business and IT from initial requirements to final implementation
• Research, analyze, and summarize requirements to make recommendations on behalf of business units
• Research potential technical issues (adhoc query writing)
• Review processes and procedures and document and maintain accordingly
• Evaluate the effectiveness and efficiency of the agency's processes and, as necessary, make recommendations to improve
• Develop use cases and utilize automated test plans to ensure high quality of product
• Coordinate with business on user testing and validate that requirements are operating as expected
• Drive design and review of use cases, process change requests, and facilitate user acceptance
• Coordinate walk-through and sign-offs, verifying with business that use cases and process documents portray specific business needs
• Evaluate and provide training as needed

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• 7 or more years’ experience with business analysis in a complex technology environment
• Experience and working knowledge of public sector pension, claims, and benefits systems or accounting related systems
• Working knowledge and experience in the areas of business process review, business process improvement and re-engineering concepts and practices
• Possess Critical thinking, decision-making and problem solving skills
• Planning and organizing
• Ability to drive results
• Excellent Personal Communication skills
• Facilitate communication verbally, in writing and through presentations
• Adaptability

REQUIRED EDUCATION:
Bachelor’s degree in Business Administration, Computer Science or related field.


All your information will be kept confidential according to EEO guidelines.

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