Senior Business Analyst (Govt projects)

Accord Technologies Inc; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

A consulting firm is looking for a Senior Business Analyst to enhance the intake process using advanced technology. Located in Jackson, MS, the role requires extensive experience in CCWIS solutions and Agile methodologies. The Senior Business Analyst will lead workshops, analyze workflows, and collaborate with various stakeholders to optimize systems that protect children. Ideal candidates have at least ten years of relevant experience and strong communication skills. Remote work is an option.

Qualifications

• Minimum ten years of experience in a business analyst role for state, local, or corporate clients.
• Proven expertise delivering CCWIS solutions, including intake processes and case actioning.
• Strong written and verbal communication skills.

Responsibilities

• Ensure the objectives of the project are satisfied.
• Lead exploratory interviews and discovery sessions.
• Develop key metrics for measuring prototype efficacy.

Skills

Communication skills

Agile methodologies

Stakeholder management

Workflow analysis

Education

Bachelor’s or Master’s degree in business administration, finance, or a related field

Tools

COTS CCWIS systems

RedMane Technology

Job description

Senior Business Analyst (COTS CCWIS systems)

Jackson, MS (Remote)

5 months

Job Description

Senior Business Analyst to support a proof-ofconcept demonstration using natural language processing and other machine learning methods to improve the intake process.

This work is critical to demonstrate the potential of the latest technology to improve the lives of children at risk.

The Senior Business Analyst (SBA) will play a key role in realizing strategic initiatives for the State by optimizing workflows, partnering with customers at all levels of the organization, and collaborating with technical resources to develop tools and methods that improve the intake process. The SBA must possess excellent communication skills, a proven record of delivering meaningful results, and the ability to work in an Agile environment. Furthermore, the SBA should be familiar with the data systems commonly used by Child Protective Services.

Key Responsibilities

• Ensure the Objectives of the Project are Satisfied.
• Ensure the State’s objectives of protecting children and reducing the use of State resources are maintained throughout the proof‑of‑concept.
• Add to the project objectives based on requests from the State.
• Lead Exploratory Interviews, Discovery Sessions, and Workshops.
• Organize exploratory interviews, discovery sessions, and workshops with State representatives to understand and document current workflows and shortcomings.
• Identify key stakeholders and document their specific views on the current intake process.
• Work with technical team members to capture the technical implications of the shortcomings.
• Contribute to the development of a new intake process.
• Participate in discussions related to developing the new intake process to ensure the State’s objectives are being met.
• Provide workflow insight; reconcile the current workflow with the proposed revised workflow, identifying issues and benefits from the user’s perspective.
• Develop key metrics for measuring the prototype’s efficacy.
• Document as appropriate for transparency to the State.
• Provide written and verbal communications to clarify technical points.
• Partner with key stakeholders at all levels within MDCPS to ensure their understanding, participation, and support of the project.
• Gain support by understanding what works and what could be improved in the current intake process.
• Provide short status reports bi‑weekly and a monthly summary report.
• Coordinate conference room demonstrations: organize the demo for key stakeholders, provide the framework to satisfy State objectives, and work with technical staff to present and clarify major functionality.
• Document feedback from the demonstration.
• Contribute to a roadmap illustrating how the technology could be integrated into the State’s ecosystem of technologies and processes.
• Draft a final project report documenting all significant aspects.
• Provide a review copy to the State, capture comments from officials, and update the report based on feedback before resubmission.
• Lead the Agile development process and provide scrum leadership.
• Create documentation agreed upon with State representatives.

Requirements

• Bachelor’s or Master’s degree in business administration, finance, or a related field.
• Minimum ten (10) years of experience in a business analyst role for state, local, or corporate clients.
• Proven expertise delivering CCWIS solutions, including intake processes, call center operations, and case actioning.
• Experience designing, configuring, and delivering at least two (2) COTS CCWIS systems, including those by RedMane Technology.
• Understanding of how to advance strategy and devise tactics for incremental goals.
• Knowledge of developmental projects related to algorithm design, implementation, and testing (plus).
• Skill conducting workshops, interviews, and discovery sessions.
• Ability to map workflows, analyze business outcomes, and devise improvements that reduce labor and cost while improving outcomes with POC‑envisioned technology.
• Successful collaboration with technical team members.
• History of using Agile methods to manage complex developments.
• Strong written and verbal communication skills.
• History of quantifying business outcomes based on measured data.
• Experience identifying key stakeholders at all levels and winning their support.
• Success in translating high‑level requirements into day‑to‑day action.
• Proficiency in managing budgets, scope, project risk, and delivering results.
• Ability to create clear documentation.