Senior Business Analyst –Digital Commerce Group

Wolters Kluwer; Chicago (IL); On-site; USD 71,000 - 125,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer in Chicago seeks a product/analyst to support its Digital Commerce Platform within the Tax & Accounting division. You will collaborate with marketers, UX designers, developers, and stakeholders to drive online revenue through prioritized enhancements and stable production operations.

You will translate business needs into clear requirements, contribute to strategy, and help deliver quarterly targets while ensuring data alignment and effective communication across teams.

Qualifications

• BA/BS in CS or equivalent, or equivalent years of experience.
• 4+ years of ecommerce or business operations experience with enterprise level solution.
• 4+ years business/requirements analyst experience in varied projects/environments.
• 4+ years with enterprise ecommerce platform such as Adobe Commerce.

Responsibilities

• Lead resolution of ecommerce issues with stakeholders.
• Define business needs into product intake form and requirements traceability.
• Contribute to Marketing eStore product strategy and roadmap by identifying key problems to solve.
• Participate in lifecycle planning rituals to meet targets and roadmap.
• Define, document and communicate eStore production playbook and training docs.
• Data stewardship to align platform with data management.
• Support production site enhancements and validate releases.

Skills

Ecommerce experience

Business analysis

Adobe Commerce

Education

Bachelor’s degree in computer science or equivalent

Tools

Adobe Commerce

Job description

This role will report to the Associate Director, Marketing eCommerce and be a member of a diverse team that is accountable for managing the Digital Commerce Platform within the Tax & Accounting division of Wolters Kluwer. You are responsible for supporting the Digital Commerce Platform production environment and other critical enhancements that drive eCommerce marketing revenue. You will be expected to collaborate with a diverse cross‑functional team of Marketers, eCommerce, UX designers, system analysts, developers, QA resources and other business leaders who will all contribute to the fulfillment of major and operational eStore releases. You will also be responsible for managing communications with our internal stakeholders as production defects, enhancements and questions are raised. Additionally, you will lead the operational enablement of prioritized products that will be sold online to our customers.

Job Duties and Responsibilities

• Lead resolution of eCommerce related issues by partnering with business and technical stakeholders as needed
• Work with product owners to define business and customer needs into a product intake form and requirements traceability document
• Contribute to Marketing eStore product strategy and roadmap by helping identify the biggest problems to solve impacting the Digital Commerce Platform
• Participate in lifecycle planning rituals to deliver against quarterly targets and the roadmap
• Define, document and communicate eStore playbook for production operations along with training documentation
• Data stewardship tasks to ensure alignment of platform with enterprise data management team
• Support production site enhancements and validate solutions being released into production

Job Qualifications

• Bachelor’s degree in computer science or equivalent degree or equivalent years of experience
• 4+ years of eCommerce or business operations experience with enterprise level solution
• 4+ years business / requirements analyst experience with exposure to varied projects and environments
• 4+ years with Adobe Commerce or other enterprise eCommerce platform

Additional Skills and Knowledge

• Experience working in an enterprise or matrixed organization
• Strong communication skills
• Strong organizational skills
• Ability to successfully engage in multiple initiatives simultaneously
• Drive, passion, and initiative, with ability to adapt quickly to rapidly evolving products, technology, and situations are a must

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

Compensation: $71,300.00 - $124,500.00 USD. This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:

• Medical plans
• Dental plans
• Vision plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.

For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well‑being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well‑being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Well‑being: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.