Senior Business Analyst – Data, GenAI & Agentic AI

Synechron; Charlotte (NC); Sur place; USD 100 000 - 110 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Work abroad opportunities

Paid leave (including holidays)

Résumé du poste

Synechron in Charlotte, NC seeks a hands-on Senior Business Analyst to support a high-visibility Data, GenAI, and Agentic AI program. You will connect business objectives with data, AI context, and implementation-ready specifications.

The role requires translating complex problems into epics and user stories, defining data requirements, and ensuring end-to-end traceability, with collaboration across engineering, AI teams and governance.

Qualifications

• Extensive experience as a Senior Business Analyst or equivalent.
• Strong requirements engineering and process analysis skills.
• Excellent communication and stakeholder management.
• Experience defining data requirements and governance.
• Agile delivery experience including Epics, Stories, and Jira.
• Working knowledge of GenAI, LLMs, and prompt engineering.

Responsabilités

• Translate business problems into epics, user stories, specs, and acceptance criteria.
• Define current and target state processes with simplification and automation.
• Lead discovery workshops and requirements elicitation.
• Maintain end-to-end traceability from objectives to implementation.
• Define data requirements and data sources, mappings, and quality.
• Partner with Data Engineering and AI teams throughout delivery.

Connaissances

Requirements engineering

Process analysis

Stakeholder management

Communication skills

Agile delivery

GenAI knowledge

Data understanding

Formation

Bachelor's degree in a relevant field

Outils

Starburst

Collibra

Jira

LLM tooling

Description du poste

Role: Senior Business Analyst – Data, GenAI & Agentic AI

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

We are seeking a hands-on Senior Business Analyst to support a high-visibility Data, GenAI, and Agentic AI program. This role connects business objectives with processes, data, AI context, requirements, and implementation-ready specifications.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $100000-$110000/year & benefits (see below)..

The Role

Responsibilities:

• Translate complex business problems into processes, epics, user stories, specifications, and acceptance criteria.
• Define current- and target-state processes, identifying opportunities for simplification, automation, and AI enablement.
• Lead discovery workshops, requirements elicitation, refinement sessions, and solution-design discussions.
• Maintain end-to-end traceability from business objectives through implementation and validation.
• Define data requirements, including source systems, critical data elements, business definitions, mappings, transformations, ownership, quality, and refresh needs.
• Analyze structured and unstructured data with business and technical SMEs.
• Partner with Data Engineering to expose data through Starburst or similar data virtualization platforms.
• Support data governance through metadata, lineage, classifications, glossaries, taxonomies, ontologies, and semantic relationships using Collibra or similar tools.
• Define AI agent objectives, roles, inputs, outputs, workflows, decision boundaries, guardrails, human-in-the-loop interactions, exceptions, and evaluation criteria.
• Develop AI context and prompts, determining what should be provided through instructions versus retrieved from enterprise data and knowledge sources.
• Write testable AI acceptance criteria covering grounding, relevance, completeness, consistency, and appropriate behavior.
• Partner with Engineering and AI teams throughout delivery to clarify requirements and reduce rework.

Requirements:

• Significant experience as a Senior Business Analyst, Business Systems Analyst, Product Analyst, or equivalent.
• Strong expertise in requirements engineering, process analysis, decomposition, and specification-driven development.
• Excellent communication, facilitation, negotiation, stakeholder management, and influencing skills.
• Experience defining data requirements and analyzing structured and unstructured data.
• Understanding of data quality, metadata, lineage, governance, business definitions, and semantic relationships.
• Agile delivery experience, including Epics, Stories, acceptance criteria, refinement, and Jira.
• Working knowledge of GenAI, LLMs, Agentic AI, context engineering, and prompt engineering.
• Ability to translate AI use cases into agent behaviors, guardrails, data and context requirements, and testable acceptance criteria.

Preferred Experience

• Starburst or similar data virtualization and query platforms.
• Collibra or comparable data governance and catalog platforms.
• RAG, semantic and vector search, enterprise knowledge retrieval, AI agents, and orchestration.
• Experience in regulated environments requiring traceability, controls, explainability, and human oversight.
• Audit, risk, compliance, or continuous risk monitoring experience.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.