Senior Business Analyst – Conga CPQ

Labcorp; Durham (NC); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Labcorp is seeking a skilled Business Analyst to support our Conga CPQ and Quote-to-Cash ecosystem in Durham, NC. Hybrid work with three days in the Durham office and two remote days, not fully remote.

You will collaborate across Sales Operations, IT, and global teams to optimize proposal, billing, invoicing and revenue workflows. The role requires a BS degree and 2+ years in cash-to-quote or CPQ environments, with 3+ years billing/proposal experience.

Qualifications

• BS degree.
• 2+ years as BA supporting cash-to-quote, billing or proposal management workflows.
• 3+ years of billing or proposal management within CPQ or similar cash-to-quote system.
• Experience using bill rates to facilitate code approval.

Responsibilities

• Partner with stakeholders to support the full customer lifecycle, including proposal creation, quotation, billing, and cash application.
• Translate business requirements into rules supporting proposal, billing, invoicing, and revenue workflows.
• Support technology and system implementations, process analysis, and operational initiatives across Quote-to-Cash systems.
• Serve as a trusted SME for Sales Operations and Q2C escalations; collaborate with global teams.
• Advise business partners on best practices, tools, and process optimization opportunities.
• Identify and implement improvements to increase accuracy, completeness, and consistency across Q2C processes.
• Develop and enhance Conga CPQ features on the Salesforce platform, including bug fixes and deployments.
• Provide functional support for SAP HANA reporting related to billing and quotation data.
• Participate in Agile ceremonies and cross-functional discussions.
• Support workflow, proposal management, and billing processes within CPQ and related systems.

Skills

Business Analysis

Agile Project Management

Stakeholder Collaboration

Education

BS degree

MS degree preferred

Tools

Conga CPQ (Apttus)

Salesforce

PeopleSoft Billing

SAP HANA

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Senior Business Analyst Conga CPQ

Location: Durham, NC

Hybrid work schedule available with 3 days a week in Durham, NC office and 2 days working remotely. Due to collaboration requirements this position is not open to a fully remote worker.

Conga (Apttus) CPQ Consultant / Business Analyst – Quote‑to‑Cash

Labcorp is seeking a Business Analyst (BA) – Quote‑to‑Cash to support and enhance our enterprise Quote‑to‑Cash ecosystem, including Conga (Apttus) CPQ, Salesforce, PeopleSoft Billing, and SAP HANA reporting. This role supports end‑to‑end Order‑to‑Cash functionality across quotation, billing, revenue, and reporting workflows for a platform managing over a billion dollars in annual revenue.

Job Responsibilities

• Partner with stakeholders to support the full customer lifecycle, including proposal creation, quotation, billing, and cash application.
• Gather and translate business requirements into rules supporting proposal, billing, invoicing, and revenue workflows.
• Support technology and system implementations, process analysis, and operational initiatives across Quote‑to‑Cash systems.
• Serve as a trusted SME for Sales Operations and Q2C escalations; collaborate closely with operations, development, middleware, and global teams (US & India).
• Advise business partners on best practices, available tools, and process optimization opportunities.
• Identify and implement improvements to increase accuracy, completeness, and consistency across Q2C processes.
• Develop and enhance features in Conga CPQ on the Salesforce platform, including bug fixes, deployments, test class coverage, and end‑to‑end enhancements.
• Provide functional support for SAP HANA reporting related to billing and quotation data from PeopleSoft and CPQ.
• Participate in Agile ceremonies and cross‑functional discussions.
• Support workflow, proposal management, and billing processes within CPQ and related systems.

Minimum Qualifications

• BS degree.
• 2 or more years of experience as a Business Analyst supporting cash‑to‑quote, billing, or proposal management workflows.
• 3 or more years of experience working in billing or proposal management within CPQ or a similar cash‑to‑quote system.
• Experience using bill rates to facilitate code approval.

Preferred Qualifications

• MS degree.
• 2 or more years of experience supporting revenue management in the SAP HANA platform.
• 1 or more years of experience supporting billing or revenue workflows in a laboratory or medical environment.

Additional Job Standards

• Strong functional knowledge of proposal management and workflow within cash‑to‑quote systems.
• Strong Agile project management skills.
• Understanding of proposal, invoicing, and cash‑to‑quote processes.
• Ability to think independently and evaluate cross‑functional and downstream impacts.
• Problem‑solving mindset with the ability to troubleshoot data discrepancies and reporting issues.

Pay Range

90,000-140,000

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Labcorp Is Proud To Be An Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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