Senior Business Analyst

CDW; United States; Remote; USD 88,000 - 123,000; Full time

Job summary

CDW is seeking a Senior Business Analyst to lead the design of digital workflows for enterprise operations. You will translate business needs into clear requirements, user stories, acceptance criteria, and test plans, collaborating with customers, solution architects, and technical teams.

You will mentor junior team members, apply agile methodologies, and guide stakeholders through change management. Strong communication by phone and web conference is essential as teams may work remotely.

Qualifications

• Experience designing and developing process workflows and drafting stories.
• Strong requirements documentation and process modeling skills.
• Ability to elicit functional and business requirements from stakeholders.

Responsibilities

• Lead discovery sessions and translate customer business needs into clear functional requirements for technical teams.
• Guide the project team in applying industry best practices and detailed business analysis knowledge to design solutions that meet or exceed functional requirements.
• Translate application functionality into solution architecture inputs and business functionality requirements.
• Document current-state and future-state workflows, business rules, decisions, and analysis results.
• Own user stories, acceptance criteria, and functional tests in line with agile best practices.
• Lead functional testing and quality reviews to confirm business and design requirements are met.
• Contribute to test-plan development and execution and help create and deliver end-user training.
• Support Organizational Change Management by clearly explaining the future-state solution and its impact.
• Build trusted relationships with customers, stakeholders, and subject-matter experts across the organization.
• Break down complex business problems, identify root causes, and recommend practical solution options.
• Mentor junior team members and promote consistent business-analysis practices across engagements.
• Apply public-health domain knowledge, when available, to accelerate discovery and solution design for public-sector health programs.

Skills

Business analysis

Agile delivery

Requirements gathering

Process modeling

Documentation

Stakeholder management

Mentorship

Facilitation

Education

Bachelor's degree

Tools

Microsoft Office

Job description

As a Senior Business Analyst, you will take on a leadership role helping design solutions that streamline digital workflows for enterprise operations. You will work closely with customers, solution architects, and technical teams to translate complex business needs into clear requirements, user stories, acceptance criteria, and test plans. This role requires strong business analysis experience, knowledge of agile delivery, and the ability to guide stakeholders and mentor less‑experienced team members. Because customers and coworkers may work remotely, the position requires effective communication by phone and web conference. The role may also create and peer‑review functional, technical, training, marketing, and proposal content. This position works with the Solution Architect to confirm the solution is technically feasible, identify ways to reduce implementation effort, define detailed user stories with acceptance criteria, and support delivery within an agile or scrum framework. The Senior Business Analyst works directly with customers and coworkers and must communicate effectively by phone and web conference. In addition to supporting all phases of the project, this position may author and peer‑review functional, technical, training, marketing, and proposal content.

What You Will Do

• Lead discovery sessions and translate customer business needs into clear functional requirements for technical teams.
• Guide the project team in applying industry best practices and detailed business analysis knowledge to design solutions that meet or exceed functional requirements.
• Translate application functionality into solution architecture inputs and business functionality requirements.
• Document current‑state and future‑state workflows, business rules, decisions, and analysis results.
• Own user stories, acceptance criteria, and functional tests in line with agile best practices.
• Lead functional testing and quality reviews to confirm business and design requirements are met.
• Contribute to test‑plan development and execution and help create and deliver end‑user training.
• Support Organizational Change Management by clearly explaining the future‑state solution and its impact.
• Build trusted relationships with customers, stakeholders, and subject‑matter experts across the organization.
• Break down complex business problems, identify root causes, and recommend practical solution options.
• Mentor junior team members and promote consistent business‑analysis practices across engagements.
• Apply public‑health domain knowledge, when available, to accelerate discovery and solution design for public‑sector health programs.

What We Expect of You

• Bachelor’s degree and 3+ years of experience designing and developing process workflows and drafting stories. Or, 7+ years of experience designing and developing process workflows and drafting stories.
• Experience with business analysis methods, requirements documentation, and process modeling.
• Strong working knowledge of requirements gathering software support, data mining tools, business process mapping and visual diagramming, and Microsoft Office applications.
• Proven ability to elicit functional and business requirements.
• Demonstrated work experience in process definition including facilitation, process documentation, change control, and process improvement.
• Experience in evaluating information, identifying risks and opportunities, while possessing creative problem‑solving skills with an understanding of business concepts and models at all organizational maturity levels.
• History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines.
• Seeks ways to improve processes, from small tweaks to complete re‑engineering. Identifies and creates processes necessary to get work done.
• Familiarity with cost/benefit and ROI data analysis, core business financial concepts and how they are attached to value and risk, a plus.
• Certified Associate in Project Management (CAPM), Project Management Professional (PMP), Agile SAFe, or Scrum Master, a plus.
• Knowledge of ITIL, a plus.
• Ability to travel up to 10% of the time.

Pay range: $87,725- $122,745 depending on experience and skill set

Annual bonus target of 10% subject to terms and conditions of plan

Benefits overview: https://cdw.benefit-info.com/

Salary ranges may be subject to geographic differentials

CDW is committed to being an AI‑fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever‑evolving technology and tools.

We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI.

Our goal is to create a culture where AI enhances—not replace—human creativity and decision‑making.

You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants.

During our application process, our goal is to understand your experience, strengths, skills, and qualifications.

As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating.

We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible.

We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology.

What makes CDW different isn’t just what we do—it’s how we do it.

At CDW we act as one—building trust, speaking candidly, and working together to achieve more.

We play to win—focusing on what matters most and delivering for our customers.

And we think forward—staying curious, moving fast, and continuously learning.

We believe meaningful work happens when people feel supported, heard, and empowered to contribute.

That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes.

When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do.

Together, we Make Amazing Happen.

CDW is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

At CDW, we make technology work so people can do great things.

We are a leading multi‑brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada.

Our coworkers across the globe are working together to bring technology to life for our customers by solving complicated IT business challenges, providing outstanding service, and orchestrating the technology landscape to optimize our customers’ performance.