Senior Business Analyst

First Tech Federal Credit Union; Robin Hill (MA); Remote; USD 102,000 - 123,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Paid holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union is seeking an experienced Business Analyst to lead analysis of business processes, operational performance, and data to drive efficiency and alignment with organizational objectives.

The role operates with cross-functional teams, defines metrics, assesses impacts, and supports execution of initiatives while mentoring peers to ensure quality and consistency in analytics.

Qualifications

• Bachelor's degree in a relevant field or 4+ years of relevant experience.
• 4–6 years of relevant experience in business analysis or operations.
• Strong analytical and problem-solving abilities for complex, ambiguous situations.
• Experience with cross-functional teams to support initiatives.
• Excellent communication and ability to present findings to stakeholders.
• Experience with mergers a plus.

Responsibilities

• Evaluates business processes, workflows, and performance to identify opportunities for improvement.
• Analyzes complex data sets to support decision-making and prioritization.
• Defines, tracks, and interprets performance metrics and target outcomes.
• Partners with project and program teams to assess impacts to scope, timelines, costs, and resources.
• Independently leads analysis efforts for cross-functional initiatives.
• Applies judgment to interpret policies and adapt them to evolving business needs.
• Identifies root causes of operational challenges and develops actionable recommendations.
• Collaborates with stakeholders to gather requirements and validate assumptions.
• Supports implementation by monitoring outcomes and adjusting as needed.
• Mentors or guides peers to ensure consistency in analytical practices.

Skills

Business analysis

Process improvement

Data interpretation

Cross-functional collaboration

Independent work

Process optimization

Communication

Mentoring

Mergers (plus)

Education

Bachelor's degree or 4 years experience

Job description

Description

This role leads complex analysis and evaluation of business processes, operational performance, and data to identify solutions that improve efficiency, effectiveness, and alignment with organizational objectives. Operates independently to define metrics, assess impacts, and support execution of business initiatives, while partnering cross-functionally to drive informed decision-making.

Here’s what you can expect from the job and what you need to be successful:

What You’ll Do :

Essential Functions:

• Evaluates business processes, workflows, and operational performance to identify opportunities for improvement, optimization, and alignment with organizational goals
• Analyzes complex data sets and business scenarios to support decision-making, solution development, and initiative prioritization
• Defines, tracks, and interprets performance metrics, baseline data, and target outcomes to measure success and ensure initiatives deliver intended results
• Partners with project and program teams to assess impacts to scope, timelines, costs, and resource needs, ensuring alignment with business objectives
• Independently leads analysis efforts for initiatives with cross-functional implications, balancing competing priorities and constraints
• Applies sound judgment to interpret policies, standards, and requirements, adapting them to evolving business needs and environments
• Identifies root causes of operational challenges and develops actionable recommendations to address gaps and improve performance
• Collaborates with stakeholders to gather requirements, validate assumptions, and ensure solutions are practical, sustainable, and integrated across systems and processes
• Supports implementation efforts by monitoring outcomes, identifying variances, and recommending adjustments to improve effectiveness
• Mentors or provides guidance to peers, contributing to consistency in analytical approaches and quality of deliverables

Typical Scope:

• Applies best practices and knowledge of internal/external business challenges to improve products, processes or services. Is accountable for small projects or programs with manageable risks and resource requirements. Resolves difficult and complex problems using judgment and analysis; contributes to problem solving in collaborative settings. Interprets policies and adapts them to new situations.
• Demonstrates judgment in selecting methods to solve problems that have cross-functional impacts or require balancing competing priorities. Applies advanced knowledge of job area with experienced understanding of functional area.
• Typically receives little instruction on daily work. Works independently within defined specialties; adapts methods and procedures for routine work with minimal oversight. Accountable for deliverables. May mentor others and coach or review their work.

Education & Experience:

• Required Education:Bachelors degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree)
• Required Experience:4 - 6 years of relevant experience

Qualifications & Skills:

• Experience in business analysis, process improvement, operations, or a related analytical function
• Advanced analytical and problem-solving skills, with the ability to work through complex and ambiguous situations
• Strong ability to interpret data, identify trends, and translate insights into actionable recommendations
• Experience partnering with cross-functional teams to support initiatives, projects, or operational improvements
• Ability to work independently, prioritize work, and deliver high-quality outcomes with minimal oversight
• Strong understanding of process optimization, performance measurement, and data-driven decision-making
• Effective communication skills, including the ability to present findings and recommendations clearly to diverse stakeholders
• Experience mentoring or guiding others and promoting consistent analytical practices
• Experience with mergers a plus

Location:

CA REMOTE ONLY

Target Compensation:

CA Remote - $102,300 - $122,650/year

Schedule:

Monday - Friday 8am - 5pm

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are:

What makes First Tech different?

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.