Senior Business Analyst

Morgan & Morgan, P.A.; Chicago (IL); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) plan

Paid time off

Job summary

Morgan & Morgan, a leading personal injury law firm, seeks a Sr. Business Analyst to streamline operations with AI, automation, and intelligent workflows. You will partner with leaders to remove manual tasks and scale efficient processes across the firm.

The role requires analytical thinking, a builder's mindset, and hands-on experience with Claude Code, SQL, Python, and Power BI to design dashboards and data workflows that improve decision making and outcomes.

Qualifications

• 3–6 years of experience in business operations, analytics, business intelligence, technical operations, or a related field.
• Hands-on experience building practical solutions using Claude, Claude Code, GPT, or comparable AI platforms.
• Proficiency with SQL and Python.
• Experience with Power BI, Salesforce/Litify, Redshift, or comparable reporting and CRM platforms is preferred.
• Strong analytical and problem-solving skills with a focus on process improvement and measurable business outcomes.
• Ability to manage multiple projects in a fast-paced environment.
• Excellent written and verbal communication skills.
• Bachelor's degree or equivalent practical experience, preferably in Business, Computer Science, STEM, or a related field.

Responsibilities

• Partner with leadership to identify, prioritize, and implement AI-driven process improvements.
• Design, build, and maintain AI-powered workflows using Claude Code, Cowork, and similar tools.
• Collaborate with engineering to design document review and information extraction workflows that leverage LLMs and process automations to analyze high volumes of records and correspondence.
• Build automations that connect internal systems, move and reconcile data, and reduce manual labor.
• Write, test, and continuously improve prompts and AI workflows to ensure reliable, high-quality output.
• Package successful automations into reusable tools that can be leveraged across multiple teams.
• Design, build, and maintain dashboards and operational reporting using Power BI, Superset, Salesforce/Litify, and Excel.
• Write SQL queries against Redshift to extract, transform, and analyze operational data.
• Monitor the performance of deployed automations and continuously improve reliability and business impact.
• Stay current on emerging AI capabilities and proactively recommend new opportunities to improve operations.

Skills

Claude/Claude Code/GPT

SQL

Python

Power BI

Salesforce/Litify

Redshift

Communication

Project management

AI platforms

Education

Bachelor's degree or equivalent practical experience in Business, Computer Science, STEM, or related field

Tools

Claude

Claude Code

GPT

SQL

Python

Power BI

Salesforce/Litify

Redshift

Job description

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Our Complex Litigation practice represents tens of thousands a year against the largestcompanies in the U.S. In recent years, we have successful defended clients’ rights to dataprivacy against Capital One and Google, helped 1000s of veterans earn justice against 3M,and achieved $1B+ settlements for clients harmed in disasters such as the East PalestineTrain Derailment and the Maui Wildfires.

Summary

We are seeking a Sr. Business Analyst to join our Strategy & Operations team. In this role,you will identify opportunities to streamline business operations through AI, automation,and intelligent workflows. You will partner with operational leaders to eliminate manualwork, improve decision-making, and build scalable solutions that increase efficiencyacross the firm.

Success in this role requires someone who combines strong analytical thinking with abuilder's mindset. You should be comfortable using modern AI tools such as Claude Codeto develop automations, analyze complex information, and create practical solutions thatsolve real business problems.

Responsibilities

• Partner with leadership to identify, prioritize, and implement AI-driven processimprovements.
• Design, build, and maintain AI-powered workflows using Claude Code, Cowork, andsimilar tools.
• Collaborate with engineering team to design document review and informationextraction workflows that leverage LLMs and process automations to analyze highvolumes of records and correspondence.
• Build automations that connect internal systems, move and reconcile data, and reducemanual labor.
• Write, test, and continuously improve prompts and AI workflows to ensure reliable,high-quality output.
• Package successful automations into reusable tools that can be leveraged acrossmultiple teams.
• Design, build, and maintain dashboards and operational reporting using Power BI,Superset, Salesforce/Litify, and Excel.
• Write SQL queries against Redshift to extract, transform, and analyze operational data.
• Monitor the performance of deployed automations and continuously improve reliabilityand business impact.
• Stay current on emerging AI capabilities and proactively recommend new opportunities to improve operations.

Qualifications

• 3–6 years of experience in business operations, analytics, business intelligence,technical operations, or a related field.
• Hands-on experience building practical solutions using Claude, Claude Code, GPT, orcomparable AI platforms.
• Proficiency with SQL and Python.
• Experience with Power BI, Salesforce/Litify, Redshift, or comparable reporting and CRMplatforms is preferred.
• Strong analytical and problem-solving skills with a focus on process improvement andmeasurable business outcomes.
• Ability to manage multiple projects in a fast-paced environment.
• Excellent written and verbal communication skills.
• Bachelor's degree or equivalent practical experience, preferably in Business, ComputerScience, STEM, or a related field.

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.