Senior Business Analyst

Koch; Chicago (IL); On-site; USD 115,000 - 145,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement plan

Paid time off

Education assistance

Infertility assistance

Parental leave

Adoption assistance

Job summary

Koch is seeking a Senior Business Analyst to bridge business stakeholders, product leadership, and engineering across our platform portfolio, including regulatory registry, identity verification, and business messaging platforms.

You will translate complex requirements into actionable solutions, maintain traceability from requirements to delivery, and define reporting for KPIs and SLAs. This role emphasizes collaboration with internal and external teams to deliver value.

Qualifications

• Experience gathering, documenting, and managing requirements through functional specifications, user stories, acceptance criteria, and related artifacts.
• Experience facilitating backlog refinement, stakeholder workshops, and cross-functional solution discussions
• Experience supporting system integrations and API-driven solutions, including documenting data flows, business rules, and integration requirements.
• Experience with process analysis and mapping using Confluence, Lucidchart, Miro, or similar platforms
• Experience partnering with software engineering teams and external development vendors throughout the delivery lifecycle
• Experience analyzing data using SQL or similar tools to support business decisions
• Experience operating in a B2B or SaaS environment supporting customers and contractual service commitments
• Experience building or supporting similar platforms in registries, identity verification, or messaging platforms

Responsibilities

• Own business requirements, functional specifications, process documentation, and user stories across our registry, identity verification, and business messaging platforms.
• Translate customer, contractual, and regulatory requirements into clear, testable solutions for Engineering and QA teams.
• Maintain traceability between business requirements, development work, and acceptance criteria.
• Own requirements through delivery, ensuring work is clearly defined and aligned with business objectives.
• Analyze, document, and maintain current and future-state business processes, workflows, business rules, and system interactions.
• Identify process improvements, automation opportunities, and operational efficiencies that create value.
• Evaluate cross-product impacts and promote consistency across shared workflows and data models.
• Partner with Product Management on discovery, roadmap planning, prioritization, and solution definition.
• Collaborate with Customer Success, Operations, customers, and external stakeholders to capture business needs and validate solutions.
• Facilitate alignment across internal and external stakeholders through clear communication, documentation, process modeling, and solution validation.
• Define reporting and analytics requirements supporting operational KPIs, SLAs, and customer reporting.
• Analyze platform data and translate insights into actionable recommendations that support product, operational, and strategic decisions.

Skills

Requirements gathering

Backlog facilitation

Data analysis with SQL

System integrations

Process mapping

Stakeholder collaboration

B2B / SaaS experience

Domain knowledge: regs/identity/messag

Education

CBAP/PMI-PBA certification

Tools

Confluence

Lucidchart

Miro

Job description

Your Job

We are seeking a Senior Business Analyst to serve as the bridge between business stakeholders, product leadership, and engineering teams across our platform portfolio, including a regulatory registry platform, a business identity verification platform, and a business messaging platform. In this role, you will translate complex business, customer, and regulatory requirements into actionable solutions that drive product development and operational excellence. You will partner with stakeholders, internally and externally, to ensure our platforms deliver value while meeting expectations.

Our Team

GCH Technologies was established to deliver innovative and transformative solutions to the telecommunications industry. Founded by industry veterans with extensive experience in messaging and wireless, GCH serves as a neutral party dedicated to advancing the wireless ecosystem.

What You Will Do

• Own business requirements, functional specifications, process documentation, and user stories across our registry, identity verification, and business messaging platforms.
• Translate customer, contractual, and regulatory requirements into clear, testable solutions for Engineering and QA teams.
• Maintain traceability between business requirements, development work, and acceptance criteria.
• Own requirements through delivery, ensuring work is clearly defined, implementation risks are addressed, and solutions meet business objectives.
• Analyze, document, and maintain current and future-state business processes, workflows, business rules, and system interactions.
• Identify process improvements, automation opportunities, and operational efficiencies that create value across the business.
• Evaluate cross-product impacts and promote consistency across shared workflows, data models, and customer experiences.
• Partner with Product Management on discovery, roadmap planning, prioritization, and solution definition.
• Collaborate with Customer Success, Operations, customers, and external stakeholders to capture business needs and validate solutions.
• Facilitate alignment across internal and external stakeholders through clear communication, documentation, process modeling, and solution validation.
• Define reporting and analytics requirements supporting operational KPIs, SLAs, and customer reporting.
• Analyze platform data and translate insights into actionable recommendations that support product, operational, and strategic decisions.

Who You Are (Basic Qualifications)

• Experience gathering, documenting, and managing requirements through functional specifications, user stories, acceptance criteria, and related artifacts
• Experience facilitating backlog refinement, stakeholder workshops, and cross-functional solution discussions
• Experience supporting system integrations and API-driven solutions, including documenting data flows, business rules, and integration requirements.
• Experience with process analysis, process mapping, and documentation skills using tools (Confluence, Lucidchart, Miro, or similar platforms)
• Experience partnering with software engineering teams and external development vendors throughout the delivery lifecycle
• Experience analyzing data using SQL or similar tools to support business decisions
• Experience operating in a B2B or SaaS environment supporting customers and contractual service commitments
• Experience building or supporting similar platforms in any industry, such as registries or compliance systems, identity or entity verification systems, or messaging/communications platforms

What Will Put You Ahead

• Experience in telecommunications, messaging, or wireless ecosystems, including short codes, A2P messaging, rich business messaging, or carrier integrations
• Experience leveraging KYC/KYB processes, identity verification platforms, or business entity data management
• Experience with billing and subscription management platforms (Stripe, Chargebee, or similar)
• Experience supporting regulated industries, industry associations, or compliance-driven business environments
• Experience with business intelligence and data visualization tools such as Power BI, Tableau, or QuickSight
• Experience with website user experience (UX), including customer-facing web flows, usability, and design collaboration with UX/UI teams
• CBAP, PMI-PBA, or similar business analysis certification
• Spanish fluency

For this role, we anticipate paying $115k-$145k per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.

• medical
• dental
• vision
• flexible spending and health savings accounts
• life insurance
• ADD
• disability
• retirement
• paid vacation/time off
• educational assistance
• infertility assistance
• paid parental leave
• adoption assistance

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).