Senior Business Analyst

Starr Insurance Companies; Alpharetta (GA); On-site; USD 110,000 - 160,000; Full time

Job summary

Starr Insurance Companies seeks a Senior Business Analyst to join its global claims operations team. You will leverage insurance expertise, analytics, and cross-cultural communication to optimize workflows, drive improvements, ensure compliance, and support multinational claims and reinsurance initiatives across international markets.

Responsibilities include defining multinational requirements, reconciling data, conducting root-cause analyses, and coordinating with Global Solutions,

Qualifications

• Bachelor's degree in Business, Operations, Finance, or related field; Master's preferred.
• 5+ years' experience in operations analysis within insurance or financial services.
• Experience in multinational exposure and cross-cultural collaboration.

Responsibilities

• Develop and document global multinational claims requirements, including new systems functionality, system enhancements, and workflows for all international regions.
• Define and enhance existing operations workflows and cross-departmental engagements for both short- and long-term processes.
• Manage the reconciliation of monthly data for multinational claims, ensuring data accuracy and maintenance requirements are met.
• Conduct detailed root cause analysis related to audit deficiencies, metrics, KPIs, and SLA results; propose corrective actions.
• Coordinate with Global Solutions Management, Multinational teams, Reinsurance, Home Office, regional Operations, and IT to support Reinsurance System integrations.
• Record and maintain claims data within the claims management system, ensuring up-to-date and compliant records.
• Collaborate with Reinsurance Accounting to facilitate multinational claims payments issuance and reconciliation.
• Analyze and monitor operational performance across countries/regions for continuous improvement.
• Produce insights through data visualization, dashboards, and detailed reports for senior management.
• Guide and mentor operations team members on process improvement and industry best practices.
• Stay abreast of industry trends, regulatory changes, and emerging technologies affecting multinational insurance programs.

Skills

Multinational claims

Data analysis

Excel

Tableau

Power BI

Stakeholder management

Education

Bachelor's degree in Business/Operations/Finance

Master's preferred

Tools

Tableau

Power BI

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Location(s): Alpharetta and New York

Position Title: Senior Business Analyst (Multi-national)

Position Summary

We are seeking a highly skilled Senior Business Analyst to join our global claim operations team. In this key role, you will use your insurance industry expertise, analytical skills, and cross-cultural communication capabilities to optimize workflows, drive process enhancements, ensure compliance, and support complex claims and reinsurance initiatives across international markets.

Key Responsibilities

• Develop and document global multinational claims requirements, including new systems functionality, system enhancements, and workflows for all international regions.
• Define and enhance existing operations workflows and cross-departmental engagements for both short and long-term processes.
• Manage the reconciliation of monthly data for multinational claims, ensuring data accuracy, updates, and maintenance requirements are reviewed thoroughly.
• Conduct detailed root cause analysis related to audit deficiencies, metrics, KPIs, and SLA results; develop and recommend corrective actions.
• Coordinate with Global Solutions Management, Multinational teams, Reinsurance, Home Office, regional Operations, and IT to execute and support Reinsurance System integrations.
• Record and maintain claims data within the claims management system, ensuring up-to-date and compliant records.
• Collaborate with Reinsurance Accounting to facilitate the issuance and reconciliation of multinational claims payments.
• Analyze and monitor operational performance across multiple countries/regions, identifying areas for continuous improvement.
• Produce and present actionable insights through data visualization, dashboards, and detailed reports for senior management.
• Guide and mentor operations team members on process improvement and industry best practices.
• Stay abreast of industry trends, regulatory changes, and emerging technologies affecting multinational insurance programs.

Skills and Competencies

• System and process-oriented thinker; effective problem solver who can manage multiple, complex initiatives and balance strategic projects with hands-on execution.
• High attention to detail, with proven ability to handle competing priorities simultaneously.
• Strong proficiency in Microsoft Excel, advanced data analysis, and business intelligence tools (e.g., Tableau, Power BI).
• In-depth knowledge of insurance operations, underwriting, and reinsurance processing.
• Exceptional communication, presentation, and stakeholder management skills.

Bachelor's degree in Business, Operations, Finance, or related field (Master's preferred). 5+ years’ experience in operations analysis within the insurance or financial services industry, ideally with multinational exposure. Ability to work independently and collaboratively in a fast-paced, multicultural environment.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees.

We offer first class training and development opportunities to all employees.

Our aim is to grow our own talent and bring out the best in people.

Starr is a global insurance and investment organization providing property and casualty insurance solutions to business and industry, and one of the fastest-growing insurance companies in the world.

Our talented and experienced associates manage risk and ultimately support the profitable growth of organizations in a dynamic, competitive and ever-changing marketplace.

Join us and become part of our talented and passionate workforce.

https://starr.com/About/Careers