Senior Branch Manager for Intellectual Developmental Services

Help at Home; Mississippi; On-site; USD 85,000 - 120,000; Full time

Job summary

Help at Home seeks an experienced Senior Branch Manager – I/DD Services to oversee in-home and community-based supports for individuals with I/DD across Mississippi. You will lead seven Care Supervisors and drive service quality, compliance, and client satisfaction in the Jackson-centric operation.

Leverage knowledge of Mississippi I/DD standards, Medicaid Waiver programs, EVV, and person-centered care to ensure high-quality services across seven regional centers while developing frontline

Qualifications

• Associate’s degree or equivalent industry experience required (e.g. at least three years of experience in social service administration or in provision of in-home services to the elderly and/or disabled). Bachelor’s degree preferred.
• Demonstrated ability to organize, administer, and evaluate ongoing services in a multi-phased operation.
• Strong working knowledge of all program rules, procedures, and standard company rules and procedures.
• Previous management experience.

Responsibilities

• Organizes and administers all services and office operations across the service areas.
• Implements and interprets service and operations policies and ensures compliance within state/federal/local and company guidelines.
• Interprets and monitors compliance of EVV operations.
• Performs monthly service reviews to ensure workers are performing to standard and that clients are fully satisfied with services.
• Calculates weekly case counts and enters into tracking system.
• Monitors, analyzes, and reports on key performance indicators and adjusts for meeting Company guidelines.
• Tracks and reviews Branch’s financials to attain profitability.
• Sets weekly goals for staffing, recruitment, and referrals.
• Collaborates with Market and Program Director to set performance standards.
• Maintains liaison with local contracting entity with regard to services and operations.
• Supervises the implementation of trainings in accordance with company/service guidelines and oversees training of Staffing Supervisors.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Participates in community activities to promote the organization and to build goodwill.
• Advertises, markets, and promotes growth campaigns to offer services to local AAA, hospitals, and discharge planners.
• Performs other related duties as assigned.

Skills

Leadership

Sales

Customer Service

Communication

Organizational Skills

Task Prioritization

Microsoft Office

Education

Associate’s degree or equivalent in social services

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

Help at Home is seeking an experienced Senior Branch Manager – I/DD Services to oversee in-home and community-based services for individuals with Intellectual and Developmental Disabilities (I/DD) throughout Mississippi.

This leader will have responsibility for operational performance, service quality, regulatory compliance, client and family experience, and team performance, while directly leading approximately seven Care Supervisors. Approximately 75–80% of the business is centralized in the Jackson area, with oversight extending across Mississippi’s seven regional centers.

The ideal candidate will have direct leadership experience within I/DD in-home or community-based services, supporting individuals with conditions such as Autism Spectrum Disorder, Down syndrome, Cerebral Palsy, Fragile X Syndrome, Fetal Alcohol Syndrome, and other intellectual or developmental disabilities, including individuals with co-occurring behavioral or mental health needs.

Candidates should have strong knowledge of Mississippi I/DD state standards, policies and procedures, Medicaid Waiver Programs, regulatory and compliance requirements, and person-centered service delivery. Experience managing client and family relationships, developing frontline leaders, and ensuring consistent, high-quality services across multiple locations is essential.

This role also requires experience with Electronic Visit Verification (EVV) and a high level of proficiency with computer systems, electronic documentation, reporting tools, and Microsoft Office.

What You’ll Do:

• Organizes and administers all services and office operations with the service areas.
• Implements and interprets service and operations policies and ensures compliance within state/federal/local and company guidelines.
• Interprets and monitors compliance of EVV operations.
• Performs monthly service calls to approx. 10% of clients to ensure workers are performing to standard and that clients are fully satisfied with services.
• Calculates weekly case counts and enters into tracking system.
• Monitors, analyzes, and reports on key performance indicators and adjusts for meeting Company guidelines.
• Tracks and reviews Branch’s financials to attain profitability.
• Sets weekly goals for staffing, recruitment, and referrals.
• Collaborates with Market and Program Director to set performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
• Maintains liaison with local contracting entity with regard to services and operations.
• Supervises the implementation of trainings in accordance with company/service guidelines and oversees training of Staffing Supervisors.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Participates in community activities to promote the organization and to build goodwill.
• Advertises, markets, and promotes growth campaigns to offer services to local AAA, hospitals, and discharge planners.
• Performs other related duties as assigned.

What You’ll Bring:

• Excellent leadership and management skills.
• Excellent sales, customer service, and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Associate’s degree or equivalent industry experience required (e.g. at least three years of experience in social service administration or in provision of in-home services to the elderly and/or disabled). Bachelor’s degree preferred.
• Possess a demonstrated ability to organize, administer, and evaluate on-going services in a multi-phased operation.
• Strong working knowledge of all program rules, procedures, and standard company rules and procedures.
• Previous experience in management.

Management Authority:

• Conducts performance reviews
• Trains other associates
• Directs work of other associates
• Direct workflows for entire team

Physical Requirements:

• Sedentary – ability to remain in a stationary position for extended periods of time.
• Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements:

• Regular travel on a daily or weekly basis required, even in inclement weather