Senior BI Platform Operations Lead

Luxoft

New York (NY)

On-site

USD 90,000 - 115,000

Full time

9 days ago

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Job summary

Luxoft is seeking a hands-on BI Platform Operations Engineer to provide production support and administration for enterprise BI platforms built on Tableau Server and Amazon QuickSight, including the BI-as-a-Service layer. You will troubleshoot across BI, API, data, and cloud infrastructure layers and collaborate with engineering teams to maintain a reliable production service.

The role focuses on platform engineering and production support rather than dashboard development, with responsibilities

Qualifications

Strong hands-on experience supporting enterprise BI platforms in production environments.
Experience with Tableau Server administration and operational support.
Experience with Amazon QuickSight administration, authoring, and production support.
Experience troubleshooting SPICE ingestion, dataset refreshes, and data-source connectivity.

Responsibilities

Provide day-to-day production operational support for Tableau, QuickSight, BIaaS platform, and AWS services.
Monitor platform availability, performance, capacity, and health.
Investigate and resolve production incidents, failed jobs, connectivity, and access issues.
Perform root-cause analysis and coordinate with engineering teams to resolve recurring issues.
Develop and maintain runbooks, procedures, and support documentation.
Identify opportunities to automate repetitive operational activities.
Administer Tableau Server: sites, projects, users, permissions, and content access.
Troubleshoot extracts, refresh schedules, and data-source connectivity.
Administer QuickSight assets: analyses, dashboards, datasets, data sources, themes, and permissions.
Troubleshoot SPICE ingestion, direct-query, and dataset refreshes.
Manage security and IAM-based access for BI assets.
Support programmatic management of QuickSight assets via APIs and AWS SDKs.
Monitor and troubleshoot Lambda functions and API Gateway endpoints.
Support BIaaS platform deployments, configurations, and production releases.
Assist with end-to-end data workflows and cross-service integrations.
Provide incident management and problem management support.