Senior Benefits Implementation Consultant

Automatic Data Processing, Inc.; Alpharetta (GA); On-site; USD 37,000 - 69,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Matched Retirement Savings

Wellness Program

Short-and Long-Term Disability

Charitable Contribution Match

Holidays

Personal Days & Vacation

Paid Volunteer Time Off

Job summary

Automatic Data Processing, Inc. is seeking a Sr. Benefits Implementation Consultant to partner with clients as a strategic growth advisor.

You will implement ADP’s benefits solutions, build expertise to optimize configurations, and drive satisfaction and retention across client portfolios. You will lead projects, coordinate with sales and service teams, and help clients maximize the value of ADP’s benefits offerings.

Qualifications

• 3+ years of experience in a client service interface or systems integration environment.
• WFN experience required.
• Benefit Administration and Configuration knowledge.
• PTO Configuration knowledge.
• Ability to demonstrate learning agility and critical thinking skills.

Responsibilities

• Implement ADP's benefits solutions, combining analytics and project management to enable customers to use payroll products effectively.
• Serve as the subject matter expert to lead project team workflow and optimize configurations.
• Ensure client satisfaction and retention by delivering timely solutions within defined timelines.
• Resolve issues with initiative and provide accurate client setups with attention to detail.
• Collaborate with client project teams and ADP colleagues, offering input on process improvements and mentoring others.

Skills

Client service

Benefits administration

Benefits configuration

PTO configuration

Learning agility

Critical thinking

WFN experience

Job description

ADP is hiring a Sr. Benefits Implementation Consultant.

• Does the opportunity to problem-solve get your blood pumping? Do you enjoy thinking outside-of-the- box to find solutions?
• Are you ready to grow your career at an established, respected, global company?
• Do you want to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Yes? This could be the role for you. Don't just take our word for it… read on and see for yourself!

As a Benefits Consultant, think of yourself as a client's strategic growth partner and trusted advisor. You'll work with existing clients to strengthen their benefits strategy, unlock value from our solutions, and help them navigate opportunities as their organizations evolve. By combining relationship management, consultative expertise, and proactive support, you'll play a key role in driving client satisfaction, retention, and growth. Backed by award-winning training and a world-class support network, you'll have the tools and resources to make a lasting impact while building a rewarding career.

What you'll do:

• Implement ADP's benefits solutions. You’ll combine your analytic and project management skills with your ability to simplify complex information — helping customers develop the skills and confidence to use our payroll products with ease. You’ll provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.
• Serve as the subject matter expert. You will use your expertise to help lead the workflow of the project team. You will apply industry and product knowledge to optimize system configurations and product upgrades.
• Ensure client satisfaction and retention. You will use your problem-solving and relationship-building skills to provide timely solution delivery within client-defined timelines. You will remain engaged with your clients throughout implementation, until your clients are successfully running ADP solutions and use your influence and impact to help clients address and analyze their needs.
• Resolve issues and provide solutions. With your initiative and know-how, you’ll do this with minimal direction on procedural matters. With your attention to detail, you will ensure accuracy of all aspects of client set up.
• Collaborate. You’ll exchange routine information with members of your client project team, including priorities, timeliness, and issues as they arise. You will interact with ADP associates in sales and customer service. You will be encouraged to provide input to management on process improvement and product enhancements. You may also coach, mentor, and serve as an escalation point for less-experienced implementation specialists.

TO SUCCEED IN THIS ROLE:

Required Qualifications

• 3+ years of experience working in a client service/customer service interface or systems integration environment
• WFN experience required
• Benefit Administration and Configuration
• PTO Configuration
• Ability to demonstrate learning agility and critical thinking skills

Required

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Bonus points for these:

• Implementation experience highly preferred.
• Statement of work/ statement of process experience desirable.
• Strong project management skills and the ability to multi-task.
• Ability to work as part of a team to accomplish tasks.
• Ability to recognize basic procedural issues as they arise and **escalate** to the appropriate level.
• CBP or PHR/SHRM Certification is a plus.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays
• Personal Days & Vacation
• Paid Volunteer Time Off
• and more

The compensation for this role is USD $26.68 - USD $49.86 / Hour*

• Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.