Senior Behavioral Health Care Manager (RN) – Hybrid

Blue Shield of CA; Phoenix (AZ); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Blue Shield of CA is seeking a Behavioral Health Care Management Clinician, Senior to help members navigate behavioral health services, coordinate resources, and provide crisis intervention. The role supports physicians and nurse care managers with complex psychosocial needs and requires strong communication, assessments, and collaboration across teams.

The position offers hybrid work with regular M-F hours; candidates need RN licensure, CCM eligibility, and experience in managed care or

Qualifications

• Current and valid CA RN license or valid RN license from other state; compact state preferred
• BSN or advanced degree preferred
• CCM certification or in process of completing certification
• Requires 5 years of experience in nursing, healthcare, or related field
• Minimum of 3 years managed care experience in inpatient/outpatient/managed care environment preferred
• Transitions of care experience preferred
• Strong knowledge of healthcare delivery systems, managed care principles, and care coordination
• Excellent communication skills
• Experience conducting thorough psychosocial assessments and developing care plans for complex clients
• Proficient with MS Excel, Outlook, Word, and PowerPoint

Responsibilities

• Assist members with behavioral health needs to access providers, treatment, and programs
• Assess emotional well-being and coordinate resources and referrals
• Provide crisis intervention and counseling, problem-solving, and conflict resolution
• Consult with physicians and care managers on complex psychosocial needs
• Support transitions of care and advocacy through community resources

Skills

Communication skills

psychosocial assessments

Care coordination

Crisis intervention

Interdisciplinary collaboration

Education

Bachelor of Science in Nursing

Advanced nursing degree

Tools

Microsoft Excel

Outlook

Word

PowerPoint

Job description

Blue Shield of CA is seeking a Behavioral Health Care Management Clinician, Senior to help members navigate behavioral health services, coordinate resources, and provide crisis intervention. The role supports physicians and nurse care managers with complex psychosocial needs and requires strong communication, assessments, and collaboration across teams.

The position offers hybrid work with regular M-F hours; candidates need RN licensure, CCM eligibility, and experience in managed care or