Senior Behavioral Health Care Advocate - Remote - CA

UnitedHealth Group; San Diego (CA); Remote; USD 73,000 - 130,000; Full time

Job summary

UnitedHealth Group seeks a CA-licensed Senior Care Advocate to support utilization management for psychiatric and chemical dependency cases. This remote, full-time position focuses on authorizations and data-entry while collaborating with UM sub teams to meet business needs.

Responsibilities include EHR access, medical necessity determinations, benefits coordination, and leadership support with projects and reporting.

Qualifications

• Licensed, Master's Degreed Clinician in Psychology, Social Work, Counseling, Marriage/Family Counseling, or a Licensed Ph.D.|RN with behavioral health
• Licenses must be independent, active and unrestricted in California
• 2+ years of experience in mental health/behavior health environment
• 1+ years of Leadership, Subject Matter Expert or Team Lead experience
• Intermediate level of computer proficiency including MS Word/Excel and Windows navigation

Responsibilities

• Acquire and maintain access to EHR and other electronic databases
• Determine appropriate levels of patient care based on documentation
• Obtain information from providers on authorization requests for treatment
• Determine if documentation meets medical necessity for Medicaid or County of San Diego
• Manage mental health and/or SUD cases throughout treatment episode
• Administer benefits and review treatment documentation
• Coordinate benefits and transitions between care areas
• Data entry of clinical documentation into EHR or designated database
• Support leadership with projects, running reports and updates
• Attend weekly leadership meetings
• Interviewing, onboarding and training of new hires
• Ensure turnaround times and workload coverage for sub team and UM
• Participate in QA activities and provide improvement feedback
• Model professional, solution-oriented attitude
• Assist in telecommuting policy adherence

Skills

Leadership / Team Lead

Communication

Autonomy / Self-motivation

Data entry / documentation

MS Word/Excel

Education

Master's degree in Psychology / Social Work / Counseling / Marriage & Family Counseling

Ph.D. (Clinical) or RN with behavioral health experience

Tools

EHR systems

Windows OS

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

Due to our ongoing business relationship with the County of San Diego, Optum Behavioral Solutions has an immediate need for a CA licensed Senior Care Advocate. As a Senior Care Advocate you will focus on authorizations for psychiatric and chemical dependency patients and supporting the larger Utilization Management (UM) team with data entry and questions. There are multiple clinical sub teams within UM, that work collaboratively to ensure business needs are met: Inpatient, Crisis Residential, Outpatient, Long Term Care (LTC), and Substance Use Disorder (SUD). This is primarily an administrative position with no patient contact. This position is part of a bargaining unit.

***This telecommute position requires working a schedule of Monday-Friday, 8:30am - 5:00pm Pacific Time. ***

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Acquire and maintain access to the County of San Diego's electronic health record (EHR) and/or other electronic databases
• Based on documentation, determining appropriate levels of patient care
• Obtaining information from providers on authorization requests for treatment
• Determining if documentation meets medical necessity requirements for payment through Medicaid or the County of San Diego
• Managing mental health and/or SUD cases throughout the treatment episode
• Administering benefits and reviewing treatment documentation
• Coordinating benefits and transitions between various areas of care
• Identifying ways to add value to treatment plans and consulting with facility staff or outpatient care providers on those ideas
• Data entry of clinical documentation submitted into the County's Electronic Health Record or Designated Database
• Assist other teammates and/or other sub teams within Utilization Management as needed with questions, data entry, guidance, and support
• Monitor and oversee sub team workload and arrange coverage as needed and/or cover as needed
• Support implementation of any new requirements and current policies, procedures, and processes or assist in updating current processes and creation of new processes
• Assist leadership with projects, running reports and updates as needed
• Attend weekly leadership meetings
• Take initiative to assist other team members with their workloads and support the team
• Assist Supervisor with various tasks for business needs and serve as liaison with other departments
• Assist in interviewing, onboarding and training of new hires
• Ensure all work products are covered and turnaround times met for the sub team and/or the larger Utilization Management team
• Assist with problem resolution as needed
• Participate in Quality Assurance activities as needed and delegated
• Provide feedback to Manager or Supervisor on opportunities for improvement of the department or operations
• Knowledge of outcome focused clinical models and interventions in mental health and SUD
• Strong written and verbal communication and customer services skills
• Ability to work autonomously
• May serve as back up to other Senior Care Advocates across the larger team
• Serve as key point of contact for external stakeholders, providers and County staff as needed
• Support Access and Crisis Line as needed
• Model positive, professional and solution-oriented attitude
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Licensed, Master's Degreed Clinician in Psychology, Social Work, Counseling, or Marriage / Family Counseling, a Licensed Ph.D., or an RN with experience in behavioral health
• Licenses must be independent, active and unrestricted in the State of California
• 2+ years of experience in mental health / behavior health environment
• 1+ years of Leadership, Subject Matter Expert or Team Lead experience
• Intermediate level of computer proficiency (including MS Word/Excel/Office) and must be able to type and talk at the same time in addition to navigating a Windows environment

Preferred Qualifications:

• Electronic Health Record experience
• Experience in a managed care setting
• Dual diagnosis experience with mental health and substance use treatment
• Medi-Cal system experience
• Experience working in an environment that requires coordination of benefits and utilization of multiple resources for patients
• Experience in telephonic roles
• Experience in Utilization Management
• Experience with high risk psychiatric or SUD patients working in community settings such as psychiatric inpatient, LTC, or SUD treatment
• Proven solid data entry and presentation skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline:

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.