Senior Banker - West Broad Financial Center

Bank of America; Glen Allen (MO); Vor Ort; USD 36.000 - 44.000; Vollzeit

Benefits dieser Stelle

Industry‑leading benefits

Zusammenfassung

Bank of America is seeking a client‑savvy Banking Center Associate to help uncover personal banking needs and connect clients with the right specialists.

In this role you will deepen client relationships through platform services, support self‑service transactions, and ensure exceptional client care while following all regulatory guidelines.

Qualifikationen

• Minimum of one year demonstrated sales experience in a relationship‑oriented environment.
• Strong communication skills and a client‑centric mindset.
• Ability to learn and adapt to new information and technology platforms.
• Familiarity with banking products and services is beneficial.

Aufgaben

• Partners with teams to provide consumer and small business solutions to clients' personal banking needs.
• Assists clients on self‑service transactions and educates on digital tools.
• Leverages resources to optimise client experience and ensure accuracy.
• Follows processes and regulatory guidelines for day‑to‑day activities such as opening accounts.
• Manages client interactions and adheres to regulatory requirements.
• May require weekend or extended hours at various financial centre locations.

Kenntnisse

Active Listening

Customer Focus

Oral Communications

Problem Solving

Time Management

Relationship Building

Sales Mindset

Attention to Detail

Ausbildung

Associate’s Degree or Bachelor’s Degree in business/finance

Tools

Microsoft Office

Laptop / Digital Tools

Jobbeschreibung

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.

These includes attracting and developing exceptional talent, recognising and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths – whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacting the communities we serve.

Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Job description: This job is responsible for serving as the first point of contact for financial centre clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self‑service or transactional activities, and providing exceptional client care. Job expectations include proactively connecting with clients through outbound calls and conducting consistent follow‑up routines.

Responsibilities

• Partners with teams to provide financial centre clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities
• Assists, educates, and trains clients on conducting simple transactions through self‑service technologies
• Leverages available resources, technologies, and processes to optimise the client experience and deliver operational excellence and accuracy
• Adheres to established processes, laws, and guidelines in performing day‑to‑day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping
• Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial centre location within a reasonable distance

Required Qualifications

• Minimum of one year demonstrated sales experience in a relationship‑oriented and client‑centric environment
• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
• Confident in identifying solutions for helping new and existing clients based on their needs
• Strong written and verbal communications skills
• Can communicate effectively and confidently and is comfortable engaging all clients (in‑person and by phone)
• Ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances
• Applies strong critical thinking and problem‑solving skills to meet clients’ needs
• Demonstrates effective time management skills and the ability to organise, prioritise and perform multiple tasks simultaneously
• Is a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date in role (exact timeframe varies by location due to differing state laws)

Desired Qualifications

• Associate’s Degree or Bachelor’s Degree in business, finance or a related field
• Experience working in a financial centre where goals were met or exceeded
• Retail and/or sales experience in a salary plus incentive environment
• Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded
• Experience with financial information, spreadsheets and financial skills
• Knowledge of banking products and services
• Strong computer skills including Microsoft applications and previous experience utilising laptop technology

Skills

• Active Listening
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory Relationship Building
• Business Development Pipeline Management
• Prospecting Referral Identification Referral Management

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Range

Pay range $25.97 - $31.75 hourly pay, offers to be determined based on experience, education and skill set. Formulaic incentive eligible. This role is eligible to participate in a formulaic incentive plan. Employees are eligible for incentives as detailed by the specific line of business incentive plan provisions. Formulaic plans may be comprised of monthly, quarterly and/or annual incentive opportunities. Incentives are earned based on the employee’s performance against defined metrics.

Benefits

• We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

Pay Transparency

https://careers.bankofamerica.com/en-us/pay-transparency