Senior Banker - Chicago Suburban South

Bank of America Corporation; Matteson (IL); Presencial; USD 36.000 - 44.000; Jornada completa

Descripción de la vacante

Bank of America Corporation is seeking a Client Associate to serve as the first point of contact for financial center clients, uncover personal banking needs, and connect clients with specialists. You will deepen client relationships, support self-service and transactional activities, and provide exceptional client care.

The role involves outbound calls, regular follow-up, and adherence to regulatory guidelines while maintaining a strong focus on customer experience and accuracy.

Formación

• Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment.
• Enthusiastic, highly motivated self-starter with strong work ethic and intense focus on results.
• Collaborates effectively to get things done and build strong relationships.
• Passion and drive to deliver an experience that improves clients' financial lives.
• Confident in identifying solutions for helping clients based on their needs.
• Strong written and verbal communications skills.
• Comfortable engaging all clients in-person and by phone.
• Able to learn new information, adapt to technology, and handle ambiguity.
• Applies critical thinking and problem-solving to meet client needs.
• Excellent time management and multi-tasking abilities.
• Notary commission within a few months or ability to obtain it.
• Weekend and/or extended hours availability.

Responsabilidades

• Partners with teams to provide financial center clients with consumer and small business solutions.
• Educates and trains clients on self-service transactions.
• Leverages resources and processes to optimize client experience and accuracy.
• Follows established processes, laws, and guidelines for day-to-day activities like opening accounts and Digital Assisted Shopping.
• Manages client interactions with compliant actions in line with regulations.

Conocimientos

Client Focus

Relationship Building

Prospecting

Pipeline Management

Account Management

Problem Solving

Oral Communications

Active Listening

Communication Skills

Business Acumen

Client Solutions Advisory

Client Management

Revenue Growth

Cross-Selling

Team Collaboration

Educación

High School Diploma / GED

Associate or Bachelor's Degree in business/finance or related field

Herramientas

Microsoft Office

Descripción del empleo

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care. Job expectations include proactively connecting with clients through outbound calls and conducting consistent follow-up routines.

**This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center, and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law.

Responsibilities:

• Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities

• Assists, educates, and trains clients on conducting simple transactions through self-service technologies

• Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy

• Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping

• Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements

Required Qualifications:

• Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment

• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client

• Collaborates effectively to get things done, building and nurturing strong relationships

• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives

• Confident in identifying solutions for helping new and existing clients based on their needs

• Strong written and verbal communications skills

• Can communicate effectively and confidently and is comfortable engaging all clients (in-person and by phone)

• Ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances

• Applies strong critical thinking and problem-solving skills to meet clients' needs

• Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously

• Is a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date in role (exact timeframe varies by location due to differing state laws)

• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Desired Qualifications:

• Associate's Degree or Bachelor's Degree in business, finance or a related field

• Experience working in a financial center where goals were met or exceeded

• Retail and/or sales experience in a salary plus incentive environment

• Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded

• Experience with financial information, spreadsheets and financial skills

• Knowledge of banking products and services

• Strong computer skills including Microsoft applications and previous experience utilizing laptop technology

Skills:

• Active Listening

• Business Acumen

• Customer and Client Focus

• Oral Communications

• Problem Solving

• Account Management

• Client Experience Branding

• Client Management

• Client Solutions Advisory

• Relationship Building

• Business Development

• Pipeline Management

• Prospecting

• Referral Identification

• Referral Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay Transparency details

US - IL - Calumet City - 1701 River Oaks Dr - RIVER OAKS BC (IL4020), US - IL - Matteson - 4800 Southwick Dr - MATTESON BC (IL4019), US - IL - Romeoville - 24 S Weber Rd (IL2211)

Pay and benefits information

Pay range$25.97 - $31.75 hourly pay, offers to be determined based on experience, education and skill set.

Formulaic incentive eligible

This role is eligible to participate in a formulaic incentive plan. Employees are eligible for incentives as detailed by the specific line of business incentive plan provisions.

Formulaic plans may be comprised of monthly, quarterly and/or annual incentive opportunities. Incentives are earned based on the employee’s performance against defined metrics.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.