Senior Bank Teller & Relationship Builder

Opportunity Bank of Montana; Helena (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

Opportunitybank in Helena, MT is seeking a diligent teller to serve customers in person, at the drive-up window, and by phone while adhering to bank policies. You will build relationships, perform accurate cash handling, and support branch sales goals through cross-selling bank products.

The role involves processing transactions, currency exchange, and assisting with training of CST I staff, all within strict security and privacy standards.

Qualifications

• Deliver exceptional service to customers in person, by phone, and through drive-up窗口.
• Identify cross-sell opportunities and educate customers on available bank products.

Responsibilities

• Serve customers in person, drive-up window, and over the phone per bank policy.
• Establish and deepen customer relationships to hit branch sales goals.
• Maintain accurate cash handling, balance teller drawer, and follow security procedures.
• Exchange foreign currency and process mail/night drops.
• Respond to inquiries, resolve issues, and guide customers to appropriate channels.
• Provide banking services and accurate, efficient transaction processing.
• Assist with training CST I by supervising and answering questions about teller duties.
• Adhere to operational/security policies, enforce privacy, and maintain dual control.
• Manage risk, detect fraudulent activity, report suspicious activity, and prepare CTRs.
• Complete mandatory training and participate in ongoing education programs.
• Perform additional duties such as issuing checks, address changes, and closing accounts.
• Balance ATM cash and deposits; issue debit cards and troubleshoot issues.
• Handle routine business correspondence and other related tasks.

Skills

Customer service

Cash handling

Communication

Attention to detail

Job description

Opportunitybank in Helena, MT is seeking a diligent teller to serve customers in person, at the drive-up window, and by phone while adhering to bank policies. You will build relationships, perform accurate cash handling, and support branch sales goals through cross-selling bank products.

The role involves processing transactions, currency exchange, and assisting with training of CST I staff, all within strict security and privacy standards.