Senior Baker

Bank of America

United States

On-site

USD 74,415,000 - 90,977,000

Full time

9 days ago

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Benefits offered by this job

Benefits eligible

Job summary

Bank of America is seeking a frontline associate at a financial center who acts as the first point of contact for clients, uncovering personal banking needs and offering appropriate solutions while guiding clients to specialists. The role emphasizes outbound outreach, servicing self-service channels, and delivering exceptional client care.

The position requires strong sales orientation, relationship-building abilities, and the capacity to work weekends or extended hours as needed, with ongoing

Qualifications

Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment.
Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results.
Collaborates effectively to get things done, building and nurturing strong relationships.
Confident in identifying solutions for helping new and existing clients based on their needs.
Strong written and verbal communications skills.
Ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances.
Notary commission within a few months of start date where required.

Responsibilities

Partners with teams to provide financial center clients with consumer and small business solutions, services, and strategies.
Assists, educates, and trains clients on identifying and performing simple transactions through self-service technologies.
Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy.
Adheres to established processes, laws, and guidelines in opening accounts and daily banking activities.
Manages client interactions by choosing appropriate actions and complying with regulatory requirements.

Skills

Sales experience

Strong work ethic

Relationship building

Written and verbal communication

Notary commission

Weekend availability

Attention to detail

Education

Associate's or Bachelor's degree

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

About the role

This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care. Job expectations include proactively connecting with clients through outbound calls and conducting consistent follow-up routines.

Responsibilities

Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities

Assists, educates, and trains clients on conducting simple transactions through self-service technologies

Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy

Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping

Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements

Required Qualifications

Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment

Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client

Collaborates effectively to get things done, building and nurturing strong relationships

Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives

Confident in identifying solutions for helping new and existing clients based on their needs

Strong written and verbal communications skills

Can communicate effectively and confidently and is comfortable engaging all clients (in-person and by phone)

Ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances

Applies strong critical thinking and problem-solving skills to meet clients' needs

Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously

Is a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date in role (exact timeframe varies by location due to differing state laws)

Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Desired Qualifications

Associate's Degree or Bachelor's Degree in business, finance or a related field

Experience working in a financial center where goals were met or exceeded Retail and/or sales experience in a salary plus incentive environment

Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded

Experience with financial information, spreadsheets and financial skills

Knowledge of banking products and services

Strong computer skills including Microsoft applications and previous experience utilizing laptop technology

Shift

1st shift (United States of America)

Hours per week

Pay

Pay range $25.97 - $31.75 hourly pay, offers to be determined based on experience, education and skill set. Formulaic incentive eligible This role is eligible to participate in a formulaic incentive plan. Employees are eligible for incentives as detailed by the specific line of business incentive plan provisions. Formulaic plans may be comprised of monthly, quarterly and/or annual incentive opportunities. Incentives are earned based on the employee’s performance against defined metrics.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.