Senior Aviation Technical Account Manager

Viasat

Rhode Island

On-site

USD 176,000 - 264,000

Full time

8 days ago

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Job summary

Viasat is seeking a technical leader to serve as the primary interface with aviation customers, guiding service delivery, operations, and account management throughout the lifecycle. You will partner with Product, Operations, and Customer Success to ensure top-tier service performance, drive adoption of new capabilities, and identify growth opportunities.

You will oversee cross-functional teams, provide escalation support, and help shape in-flight WiFi initiatives for airline customers.

Qualifications

Customer-facing experience in a technical management or program role.
Effective communication with technical and non-technical stakeholders.
Strong project or program management skills across multiple projects.

Responsibilities

Provide technical leadership and guidance to customers and internal teams.
Act as customer’s technical advocate with clear requirements and priorities.
Serve as primary technical escalation point for operational issues.
Build and grow the technical relationship with the airline customer.
Lead deployment and production rollouts with engineering and operations teams.
Identify opportunities for technical upsell and expansion with aviation customers.
Collaborate with Customer Success Manager to maintain relationships with decision-makers.