Senior AV Quality Control Manager

Rentex Audio Visual & Computer Rentals; La Vergne (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Rentex Audio Visual & Computer Rentals in Tennessee is seeking a Quality Control Manager to lead the QC department, oversee technicians, and ensure equipment quality meets client expectations. You will coordinate training, manage schedules, support sales and users, and drive policies to improve efficiency in a warehouse environment.

Some weekend and after-hours work may be required. This role requires 3–5 years AV experience, strong troubleshooting, and leadership skills; you will work with

Qualifications

• Graduation from high school or GED equivalent.
• Ability to lift up to 50 pounds.
• 3–5 years’ professional experience in AV, rental, or event production.
• Strong technical knowledge of AV gear and troubleshooting.
• Basic networking, GhostCast, SharePoint, PC and Mac OS skills.

Responsibilities

• Maintains Rentex equipment quality standards as established by Product Managers.
• Determines training needs and professional growth plans for QC staff.
• Configures personnel schedules to meet shifting business demands.
• Remains current on the latest tools and test equipment needed to meet QC demands.
• Facilitates client tech support phone calls.
• Evaluates damaged gear and determining repair and/or parts needs.
• Delegates tasks throughout the QC department.
• Assists in conducting employee reviews, disciplinary action, applicant interviews and new employee onboarding.
• Adheres to all Rentex Standard Operating Procedures.
• Assists in the development of new policies and procedures to increase workplace efficiency.
• Remains current with industry trends and new equipment to be proficient in the field.
• Manages multiple projects simultaneously under strict deadlines.
• Assists or manages other small projects when assigned.
• Assists other departments when necessary.
• Follows direction of the department leader and managers.
• Maintains a safe, organized, and clean work environment to ensure safety and compliance.
• Performs additional duties as assigned.

Skills

Leadership

Troubleshooting

Time management

AV knowledge

Education

High school diploma or GED

Tools

GhostCast

SharePoint

Rental Tracker Pro

Job description

Rentex Audio Visual & Computer Rentals in Tennessee is seeking a Quality Control Manager to lead the QC department, oversee technicians, and ensure equipment quality meets client expectations. You will coordinate training, manage schedules, support sales and users, and drive policies to improve efficiency in a warehouse environment.

Some weekend and after-hours work may be required. This role requires 3–5 years AV experience, strong troubleshooting, and leadership skills; you will work with