Senior AV Automation Engineer

Salesforce; Seattle (WA); On-site; USD 148,500 - 223,900; Full time

Job summary

Salesforce is seeking a seasoned Systems/DevOps professional in Seattle to design and implement automation that ensures reliability across conference room deployment, configuration validation, monitoring, remediation, asset management, and lifecycle operations.

You will develop observability for meeting room devices, AV systems, and vendor platforms, using tools like Splunk, Grafana, and NetBox, while mentoring engineers and shaping the AV Automation roadmap toward scalable, resilient solutions.

Qualifications

• 5+ years of experience in systems engineering, site reliability engineering, DevOps, AV automation, or a closely related technical field.
• Proficient in Python and hands-on experience building REST APIs, handling JSON payloads, and creating event-driven workflows.
• Experience with automation or configuration management tools such as Ansible, Terraform, Puppet, Chef, Salt, or similar, applied to connected hardware environments.
• Foundational knowledge of networking concepts relevant to connected hardware— including TCP/IP, DNS, DHCP, VLANs, and Power over Ethernet— with a track record of scalable, reliable solutions.
• A related technical degree is required.

Responsibilities

• Design and build automation that drives reliability and operational consistency across conference room deployment, configuration validation, monitoring, remediation, asset management, and lifecycle operations.
• Develop observability solutions—including monitoring, alerting, dashboards, and health checks—for meeting room devices, AV systems, network dependencies, and vendor platforms.
• Create scalable support and self-healing workflows that help teams diagnose issues faster and maintain configuration data quality across systems and portals.
• Serve as a senior technical contributor: lead complex investigations, mentor engineers and support teams, and influence the AV Engineering roadmap through automation and reliability improvements.

Skills

5+ yrs exp

Python

API integrations

Automation tools

Networking basics

Technical degree

Education

Related technical degree

Tools

Ansible

Terraform

Puppet

Chef

Salt

Job description

Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword – it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

What You’ll Actually Be Doing

• Design and build automation that drives reliability and operational consistency across conference room deployment, configuration validation, monitoring, remediation, asset management, and lifecycle operations—reducing manual effort at scale.
• Develop observability solutions— including monitoring, alerting, dashboards, and health checks—for meeting room devices, AV systems, network dependencies, and vendor platforms using tools such as Splunk, Grafana, Slack workflows, and NetBox.
• Create scalable support and self‑healing workflows that help support teams diagnose issues faster, trigger approved remediation steps, and maintain configuration data quality across systems, vendor portals, and inventory platforms.
• Serve as a senior technical contributor: lead complex investigations, mentor engineers and support teams, and influence the AV Engineering roadmap through automation, reliability improvements, and operational best practices.

You’re Our Person If…

• You have 5+ years of experience in systems engineering, site reliability engineering, DevOps, AV automation, or a closely related technical field.
• You’re proficient in Python (or a comparable modern scripting language) and have hands‑on experience building REST Application Programming Interface integrations, handling JSON payloads, and creating event‑driven workflows.
• You have experience with automation or configuration management tools such as Ansible, Terraform, Puppet, Chef, Salt, or similar, and can apply those skills to connected hardware environments.
• You have foundational knowledge of networking concepts relevant to connected hardware— including TCP/IP, DNS, DHCP, VLANs, and Power over Ethernet— and a demonstrated track record of turning ambiguous operational problems into scalable, reliable solutions.
• A related technical degree is required.

Even Better If…

• You have experience with Infrastructure as Code, Git‑based workflows, and Continuous Integration/Continuous Deployment pipelines, along with familiarity with observability platforms such as Splunk, New Relic, Kentik, or Grafana.
• You’ve worked with enterprise AV systems or collaboration platforms at scale—including hands‑on experience with Google Meet hardware, Logitech, Neat, Cisco, Q‑SYS, or similar devices.
• You have experience integrating APIs from SaaS platforms such as Google Workspace, Zoom, WebEx, and Slack, or building ChatOps workflows and agent‑driven remediation tools.
• You hold relevant industry certifications in collaboration platforms, AV hardware, or cloud technologies (e.g., Certified Technology Specialist, AWS, Splunk, or vendor certifications).

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and strive to create a workplace that’s inclusive and free from discrimination. All employees and potential employees will be assessed on the basis of merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. Recruiting, hiring, and promotion decisions are fair and based on merit. In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. The typical base salary range for this position is $148,500 – $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range is $178,900 – $246,000 annually. The range represents base salary only and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.