Senior Auto Glass Technician: Lead & Mentor

Safelite Fulfilment; Capitol Heights (MD); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

401(k) matching

Medical plans

Paid time off

Holidays & volunteer days

Tuition reimbursement

Job summary

Safelite is seeking an Auto Glass Technician at varying levels (Technician, Senior Technician, Master Technician). You will perform repairs and replacements, recalibrate safety systems, and ensure exceptional customer service. Training, mentorship, and leadership opportunities are available as you advance within the technician ranks.

You’ll use Safelite’s tools and technology, work in shop or on site, and contribute to safety, quality, and efficiency across the operation.

Qualifications

• High school diploma or GED preferred; valid driver's license required.
• Proven Auto Glass Technician experience (2+ years preferred).
• Applicants will be placed as Technician, Senior Technician, or Master Technician based on experience and certifications.

Responsibilities

• Provide glass repair and replacement services at a Safelite Shop or Mobile Shop with safety, quality, and customer service in mind.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems and complete diagnostics as needed.
• Operate Safelite tools (True Seal, Ezi-Wire, GTS) and manage work orders/CRM systems.
• Safely operate company and customer vehicles; mentor others as needed.
• Comply with company policies and standards.

Skills

Auto glass repair

Customer service

Safety protocol

Diagnostics

Education

High School Diploma GED/Equivalent Preferred

Tools

True Seal

Ezi-Wire

Glass Table System

MRM system

Job description

Safelite is seeking an Auto Glass Technician at varying levels (Technician, Senior Technician, Master Technician). You will perform repairs and replacements, recalibrate safety systems, and ensure exceptional customer service. Training, mentorship, and leadership opportunities are available as you advance within the technician ranks.

You’ll use Safelite’s tools and technology, work in shop or on site, and contribute to safety, quality, and efficiency across the operation.