Senior Atlassian Cloud Engineer

ProducePay; San Francisco (CA); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Competitive compensation

Restricted Stock Units

Paid time off & holidays

Health, dental & vision insurance

HSA contributions

Parental leave

Life insurance & disability

Professional development & tuition

Mental health support

Commuter benefits

Cell phone stipend

401(k) with company match

Volunteer time off

Job summary

Crusoe is seeking a Senior Atlassian Cloud Engineer to own and optimize Jira, Confluence, and related tools for scalable collaboration and service delivery. You will lead platform enhancements, develop advanced reports, and drive adoption of new features in a fast-growing environment.

You will partner with IT and business teams to implement robust ITSM practices, RBAC controls, and secure integrations with IAM providers like Okta.

Qualifications

• 3+ years administering Atlassian Cloud in enterprise settings.
• Proven Jira/Confluence customization and site administration.
• Strong JQL/CQL and advanced reporting with eazyBI.

Responsibilities

• Own day-to-day admin and long-term strategy for Atlassian suite (Jira, Confluence, Opsgenie).
• Customize workflows, permissions, dashboards, and automation for collaboration.
• Embed ITSM practices within Atlassian tools with project managers and IT teams.
• Design advanced reporting using JQL, CQL, and dashboards for real-time decisions.

Skills

Atlassian admin

Jira admin

Confluence admin

JQL/CQL

Jira Service Management

RBAC security

Okta IAM

JSON/YAML

eazyBI

Rovo integration

Tools

Opsgenie

Statuspage

eazyBI

Rovo MCP server

Job description

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.

We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.

We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.

If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.

About This Role

We’re seeking a Senior Atlassian Cloud Engineer to serve as the primary administrator and strategic owner of our Atlassian ecosystem. This role blends deep technical expertise with strong project management instincts to ensure Jira, Confluence, and related tools are optimized for collaboration, delivery, and service management. You’ll act as both platform owner and change agent driving innovation, best practices, and adoption as the business scales.

What You’ll Be Working On

• Owning day-to-day administration and long-term strategy for the Atlassian suite, including Jira Software, Jira Service Management, Confluence, Opsgenie, Product Discovery, and Statuspage
• Customizing workflows, permissions, dashboards, and automation to improve project execution, visibility, and cross-team collaboration
• Partnering with project managers, business leaders, and IT teams to embed effective project management and ITSM practices within Atlassian tools
• Designing advanced reporting and analytics using eazyBI, JQL, filters, CQL, and dashboards to support real-time decision-making
• Acting as the escalation point for complex platform issues, working closely with Atlassian Support and internal Service Desk teams
• Leading platform enhancements by staying ahead of Atlassian’s roadmap and championing adoption of new features
• Driving AI initiatives within the Atlassian ecosystem, including building custom agents using Atlassian Rovo and implementing the Rovo MCP server
• Collaborating across IT to ensure reliability, security, and alignment with broader business objectives

What You’ll Bring to the Team

• 3+ years of experience administering Atlassian Cloud environments in enterprise settings
• Proven ownership of Jira and Confluence customization, site administration, and day-to-day operations
• Advanced expertise in Jira project configuration, including workflows, permission schemes, issue security, issue types, field configurations, and project roles
• Strong command of Jira Query Language (JQL), Confluence Query Language (CQL), and eazyBI for advanced reporting
• Experience implementing and operating ITSM processes in Jira Service Management (Incident, Change, Problem, CMDB/Assets)
• Solid understanding of RBAC, change control, release management, and system administration best practices
• Experience configuring authentication and authorization with Okta or similar IAM providers
• Familiarity integrating Atlassian tools with other business systems and working with structured data formats (JSON, YAML)

Bonus Points

• Atlassian Cloud Professional certifications (ACP), with 2+ preferred
• Experience leading AI-driven initiatives within Atlassian, including Rovo agent development
• Background managing large-scale Atlassian implementations or migrations
• Experience supporting external user access and complex security models
• Prior work in fast-growing or highly cross-functional organizations

Benefits:

• Competitive compensation
• Restricted Stock Units
• Paid time off & paid holidays
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off

Compensation Range

Compensation will be paid in the range of up to $115,000 - $135,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.