Senior Associate, US&C Commercial, Performance Enablement

Uber; San Francisco (CA); Sur place; USD 126 000 - 140 000; Plein temps

Résumé du poste

Uber Technologies Inc. is seeking a Senior Associate for US&C Commercial Enablement Performance Enablement.

You will coach tenured Account Executives and Account Managers, deliver targeted training, and reinforce best practices to translate learning into measurable performance improvements. You will partner with frontline managers, analyze performance data, and tailor coaching to regional priorities, using tools like Agentforce and Salesforce to drive impact.

Qualifications

• 3+ years of professional experience in Sales Enablement, sales, account management, Learning & Development, Commercial Operations, or a related field.
• Experience coaching customer-facing professionals or facilitating skill development through training, workshops, role plays, call reviews, or structured feedback.
• Experience supporting or working in sales or account management, with an understanding of core commercial motions, activities, and performance expectations.
• Demonstrated ability to interpret performance data and combine it with qualitative insights to identify gaps and recommend practical actions.
• Experience partnering with frontline managers or business stakeholders to understand priorities, coordinate support, and track progress.
• Experience using CRM, reporting, sales productivity, or enablement tools to support daily work and evaluate outcomes.
• Strong organization and follow-through, with the ability to manage multiple coaching priorities and maintain clear records of activities and progress.
• Professional working proficiency in English, with the ability to explain concepts clearly, provide actionable feedback, and communicate effectively with reps, managers, and commercial leaders.
• Ability to work from the designated US&C Uber office/hub according to Uber’s applicable work schedule, with in-person presence aligned to rep coaching and team needs.

Responsabilités

• Identify performance and skill gaps using data, manager input, rep feedback, call reviews, and tools like Agentforce to target coaching.
• Provide hands-on, in-office coaching through individual coaching, small-group sessions, live practice, and follow-up support.
• Strengthen core commercial motions by coaching on prospecting, discovery, pipeline management, solution selling, objection handling, negotiation, account planning, and merchant engagement.
• Translate strategy into practical execution by turning regional priorities and market trends into coaching activities and guidance.
• Partner with frontline managers to align on priorities, define observable behaviors, and share progress and recommendations.
• Deliver targeted performance programs by coordinating focused coaching and training interventions for specific teams or opportunities.
• Measure progress by tracking skill changes, rep behaviors, and performance indicators, then refine support accordingly.
• Reinforce effective use of sales technology and help reps use Salesforce, Seismic, Agentforce, and other tools to improve preparation and productivity.

Connaissances

Coaching

Sales Enablement

Training delivery

Data interpretation

CRM usage

English proficiency

Stakeholder management

Outils

Salesforce

Seismic

Agentforce

Tableau

Conversational AI

Description du poste

About the role and team

Uber’s Commercial Sales Enablement team supports our multi-billion dollar Delivery business, including Uber Eats, Grocery & Retail, and Direct. We equip our sales teams with the capabilities, tools, insights, and processes needed to increase seller and account manager productivity, accelerate growth, and improve merchant outcomes.

As the Senior Associate, US&C Commercial Enablement Performance Enablement, you will help fully tenured Account Executives and Account Managers strengthen their skills and improve performance on the commercial motions and activities that matter most. Working alongside reps in a designated Uber office, you will provide individual and small-group coaching, facilitate targeted training, and reinforce effective practices in their day-to-day work.

You will partner with frontline managers and commercial leaders to understand business priorities, competitive trends, and team performance needs. Using commercial performance data, insights from tools such as Agentforce, and direct observation, you will identify coaching opportunities and deliver practical support that helps reps translate learning into stronger execution and measurable results.

This role requires a strong coach and facilitator who understands sales and account management, builds trust with experienced reps, and uses evidence to focus support where it can have the greatest impact.

What you’ll do

• Identify performance and skill gaps: Use commercial performance data, manager input, rep feedback, call reviews, and insights from tools such as Agentforce to identify specific behaviors and activities where coaching could improve results.
• Provide hands-on, in-office coaching: Work alongside tenured Account Executives and Account Managers through individual coaching, small-group sessions, live practice, and follow-up support as they apply new skills.
• Strengthen core commercial motions: Coach reps on topics such as prospecting, discovery, pipeline management, solution selling, objection handling, negotiation, account planning, merchant engagement, retention, and account growth, tailored to their roles and needs.
• Translate strategy into practical execution: Partner with commercial leaders and frontline managers to understand regional priorities, competitive trends, and changes in merchant needs. Turn these insights into relevant coaching, practice activities, and guidance for reps.
• Partner with frontline managers: Align on coaching priorities, define observable behaviors and success measures, and share progress and recommendations. Equip managers to reinforce learning through their ongoing coaching and performance conversations.
• Deliver targeted performance programs: Coordinate focused coaching and training interventions for specific teams, skills, or commercial opportunities, adapting existing enablement resources to local needs.
• Measure progress and refine support: Track changes in skill proficiency, rep behaviors, and relevant performance indicators. Use results and feedback to adjust coaching and share effective practices with the broader Enablement team.
• Reinforce effective use of sales technology: Help reps use Salesforce, Seismic, Agentforce, conversational intelligence, and other approved tools to improve preparation, execution, and productivity.
• Surface broader opportunities: Share recurring skill gaps, competitive insights, and workflow challenges with Enablement and commercial partners, helping distinguish coaching needs from issues that require process, product, or operational changes.

Basic qualifications

• A minimum of 3 years of professional experience in Sales Enablement, sales, account management, Learning & Development, Commercial Operations, or a related field.
• Experience coaching customer-facing professionals or facilitating skill development through training, workshops, role plays, call reviews, or structured feedback.
• Experience supporting or working in sales or account management, with an understanding of core commercial motions, activities, and performance expectations.
• Demonstrated ability to interpret performance data and combine it with qualitative insights to identify gaps and recommend practical actions.
• Experience partnering with frontline managers or business stakeholders to understand priorities, coordinate support, and track progress.
• Experience using CRM, reporting, sales productivity, or enablement tools to support daily work and evaluate outcomes.
• Strong organization and follow-through, with the ability to manage multiple coaching priorities and maintain clear records of activities and progress.
• Professional working proficiency in English, with the ability to explain concepts clearly, provide actionable feedback, and communicate effectively with reps, managers, and commercial leaders.
• Ability to work from the designated US&C Uber office/hub according to Uber’s applicable work schedule, with in-person presence aligned to rep coaching and team needs.

Preferred qualifications

• Experience coaching tenured Account Executives or Account Managers to improve specific skills, behaviors, and commercial outcomes.
• Experience in B2B sales or account management, particularly within a marketplace, technology, advertising, delivery, or merchant-facing business.
• Demonstrated success delivering targeted coaching or training that contributed to improvements in conversion, pipeline quality, sales cycle progression, retention, account growth, or other relevant measures.
• Familiarity with Salesforce, Agentforce, Seismic, Tableau, conversational intelligence, or comparable sales and enablement platforms.
• Experience using AI-powered insights to identify coaching opportunities, personalize support, or improve rep productivity, while validating recommendations against performance data and manager context.
• Experience translating competitive trends, customer insights, and commercial priorities into practical selling guidance and skill development.
• Ability to build credibility with experienced reps and adapt coaching to different roles, skill levels, and business needs.

For Chicago, IL-based roles: The base salary range for this role is USD $113,000 per year - USD $126,000 per year.

For Dallas, TX-based roles: The base salary range for this role is USD $113,000 per year - USD $126,000 per year.

For New York City, NY-based roles: The base salary range for this role is USD $126,000 per year - USD $140,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $126,000 per year - USD $140,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full‑time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.