Senior Associate, TPO Vendor Manager - Chase Travel

Aumni; Norwalk (CT); On-site; USD 90,000 - 140,000; Full time

Job summary

Chase Travel is seeking a Senior Associate, TPO Vendor Manager to establish and maintain supplier relationships in line with Third Party Oversight standards and regulatory obligations. You will enable onboarding, ongoing management, and safe exits for third-party engagements.

You will partner with security, privacy, compliance, architecture, legal, and finance teams to assess risks, drive remediation, and support audit readiness, while presenting portfolio updates to senior leadership.

Qualifications

• 3+ years of proven experience in vendor management, supplier governance, third-party risk management, or operational resilience
• Working knowledge of regulatory requirements that impact third-party supplier relationships
• Experience managing complex supplier portfolios and remediation activities
• Strong contract governance and lifecycle management capability
• Ability to interpret and apply risk assessments and due diligence outputs to support decisions
• Strong stakeholder management skills, with the ability to influence across multiple teams
• Excellent written and verbal communication skills, including executive-ready updates
• Strong analytical, organizational, and project management skills

Responsibilities

• Support a portfolio of third-party supplier engagements from onboarding through termination, ensuring supplier engagements meet internal TPO standards, policies, and governance requirements
• Maintain accurate supplier inventory records and complete portfolio documentation, monitoring portfolio health, emerging risks, and remediation progress
• Coordinate onboarding activities, including required risk assessments and due diligence packages
• Drive cross-functional reviews and document inputs and approvals across key partner teams
• Support and facilitate engagement and inputs from FVA, Information Security, Privacy, Compliance, Architecture, Legal, and other review teams as needed
• Support contract lifecycle activities including negotiations, renewals, amendments, and terminations
• Confirm contractual obligations align with applicable policy and regulatory requirements
• Track renewal timelines and proactively manage remediation and exit activities
• Identify and manage third-party operational, compliance, cybersecurity, concentration, and resilience risks, driving remediation and supporting audit, exam, and ongoing regulatory readiness compliance
• Serve as the primary point of contact for business owners and supplier stakeholders, building strong internal and external partnerships while influencing cross-functional decisions and presenting risks, recommendations, and portfolio updates to senior leadership
• Partner with Finance to support the recurring process that ensures contractual commitments are met, including compliance monitoring, record updates, and coordination with internal teams

Skills

Vendor management

Third-party risk management

Regulatory requirements

Stakeholder management

Project management

Executive-ready updates

Job description

Join a team where you can build strong supplier partnerships while helping manage risk, resilience, and regulatory readiness. You’ll work across functions to keep third-party engagements running smoothly and governed throughout their lifecycle.

As a Senior Associate, TPO Vendor Manager in Chase Travel, you will ensure relationships are established and maintained in line with Third Party Oversight (TPO) standards, regulatory obligations, operational resilience expectations, and internal risk management frameworks—enabling the business to onboard, manage, and exit suppliers safely and effectively. You’ll partner closely with stakeholders to identify risks, drive remediation, and support audit and exam readiness.

Job responsibilities

• Support a portfolio of third-party supplier engagements from onboarding through termination, ensuring supplier engagements meet internal TPO standards, policies, and governance requirements.
• Maintain accurate supplier inventory records and complete portfolio documentation, monitoring portfolio health, emerging risks, and remediation progress.
• Coordinate onboarding activities, including required risk assessments and due diligence packages.
• Drive cross-functional reviews and document inputs and approvals across key partner teams
• Support and facilitate engagement and inputs from FVA, Information Security, Privacy, Compliance, Architecture, Legal, and other review teams as needed.
• Support contract lifecycle activities including negotiations, renewals, amendments, and terminations.
• Confirm contractual obligations align with applicable policy and regulatory requirements.
• Track renewal timelines and proactively manage remediation and exit activities.
• Identify and manage third-party operational, compliance, cybersecurity, concentration, and resilience risks, driving remediation and supporting audit, exam, and ongoing regulatory readiness compliance.

• Serve as the primary point of contact for business owners and supplier stakeholders, building strong internal and external partnerships while influencing cross-functional decisions and presenting risks, recommendations, and portfolio updates to senior leadership.

• Partner with Finance (the function responsible for ongoing sub-processor relationship management) to support the recurring process that ensures contractual commitments are met, including compliance monitoring, record updates, and coordination with internal teams.

Required qualifications, capabilities, and skills

• 3+ years of proven experience in vendor management, supplier governance, third-party risk management, or operational resilience
• Working knowledge of regulatory requirements that impact third-party supplier relationships
• Experience managing complex supplier portfolios and remediation activities
• Strong contract governance and lifecycle management capability
• Ability to interpret and apply risk assessments and due diligence outputs to support decisions
• Strong stakeholder management skills, with the ability to influence across multiple teams
• Excellent written and verbal communication skills, including executive-ready updates
• Strong analytical, organizational, and project management skills

Preferred qualifications, capabilities, and skills

• Experience coordinating reviews across information security, privacy, compliance, architecture, legal, and financial viability partners
• Experience supporting audit and exam response activities related to third-party engagements
• Experience building portfolio dashboards, metrics, and risk reporting for senior stakeholders
• Familiarity with supplier exit planning and operational resilience considerations

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching
• and more

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Build supplier partnerships and strengthen third-party risk, resilience, and regulatory readiness across the vendor lifecycle.