Senior Associate - ServiceNow

RG&T Solutions; Boston (MA); On-site; USD 95,000 - 130,000; Full time

Job summary

RG&T Solutions in Boston is seeking a Senior Associate to lead ServiceNow initiatives within the Advisory practice. You will guide ITSM, ITOM, and IRM implementations, plan workstreams, and run client workshops to capture complex requirements.

You will manage on-shore and off-shore teams, ensure development standards, review platform performance, and translate business needs into scalable technical solutions. Strong communication and the ability to work independently are essential.

Qualifications

• At least three years managing enterprise ServiceNow initiatives.
• Full platform implementation experience with certifications (e.g., CSA, CIS).
• Experience leading teams in agile environments and scripting workflows.

Responsibilities

• Lead planning and execution of ServiceNow workstreams.
• Facilitate client workshops to capture complex requirements.
• Translate needs into technical solutions and ensure standards.
• Manage on-shore and off-shore teams on agile projects.
• Evaluate platform performance and debug issues.
• Prepare reports and advise stakeholders on progress.

Skills

ServiceNow expertise

ITSM ITOM IRM

Agile leadership

Workflow scripting

Stakeholder communication

Complex environments

Job description

Role Overview: The Senior Associate in ServiceNow within the Advisory practice provides expert guidance on ServiceNow implementations, focusing on ITSM, ITOM, and IRM modules. This role involves leading planning and execution of workstreams, facilitating client workshops to understand complex needs, and translating them into technical solutions.

Responsibilities include managing on-shore and off-shore teams to deliver agile projects, evaluating platform performance, debugging issues, and ensuring development standards are met. The role also involves preparing reports on project progress and advising stakeholders for informed decision-making.

Qualifications: Candidates should have at least three years managing enterprise systems with a focus on ServiceNow, including full platform implementation experience and relevant certifications (e.g., CSA, CIS). Experience leading teams in agile environments, customizing workflows via JavaScript, and working in complex organizations is essential. Strong communication skills, adaptability, and the ability to work independently are required.

Key Skills

• ServiceNow platform expertise with certification
• Experience in ITSM, ITOM, IRM modules
• Leadership of agile project teams
• Technical skills in workflow customization and scripting
• Excellent stakeholder communication and report preparation
• Ability to manage complex technical environments