Senior Associate, Risk Intelligence

Doordashusa; Tempe (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Doordashusa is seeking a Senior Associate for the Global Operations Center in Tempe, AZ. This role involves managing the intelligence team, producing actionable insights, and safeguarding operations through risk assessment and decision-making.

The ideal candidate will have 4–6 years of experience in intelligence and crisis management, with strong analytical, leadership, and collaboration skills. A Bachelor’s or Master’s degree in a related field is required.

Qualifications

• 4–6 years of experience in intelligence or crisis management.
• Working proficiency in GIS tools for intelligence production.
• Ability to turn data into actionable intelligence.

Responsibilities

• Lead the intelligence team on shift, ensuring performance.
• Produce AI-enabled intelligence for emerging risks.
• Triage alerts and monitor tactical intelligence feeds.

Skills

Analytical skills

Crisis management

Technical expertise in geopolitics

Leadership

Collaboration

Education

Bachelor's or Master's degree in a related field

Tools

GIS tools (QGIS, ESRI ArcGIS)

Job description

About the Team

The Global Safety and Security team advances DoorDash through the protection of people, property, operations, brand, and reputation. We deliver value through agility, technology, and a people-first mindset—creating environments where employees and guests feel safe, welcome, and confident.

As DoorDash continues to evolve its workplace experience globally, our Corporate Safety and Security team is reimagining how physical security integrates seamlessly into every employee and guest interaction. The Manager, Physical Security Initiatives will play a key role in designing and delivering this next-generation security experience.

About the Role

We are hiring a Senior Associate for an on-shift role within the intelligence team in DoorDash’s Global Operations Center (GOC). Reporting to the Manager, Risk Intelligence and Investigations (RI), this role operates at the intersection of technology, tradecraft, and crisis management—delivering foresight and defining the intelligence guardrails that guide escalation and response that safeguards DoorDash’s people, operations, and brand. You will work alongside a small, high-performing team, producing actionable insights and enabling enterprise leaders to mitigate disruptions. You will use your intelligence expertise, creativity, and leadership to solve the information gap in global security.

You are excited about this opportunity because you will…

• Represent a 24/7 Intelligence Team with Ownership: Represent DoorDash’s Risk Intelligence team within the 24/7 GOC as the most senior team member on shift, ensuring consistent analytical rigor, and shift performance through clear leadership and decisive action.
• Deliver Predictive Foresight with Bias to Action: Produce AI-enabled intelligence that identifies emerging risks early and drives timely, actionable decisions that safeguard operations and brand trust.
• Leverage Expertise and Technology: Showcase subject matter expertise in geopolitics, meteorology, natural hazards, civil unrest, and investigations. Leverage technology to amplify analytical abilities and maximize intelligence product opportunities.
• Serve as Intelligence Lead During Critical Incidents: Act decisively as on-shift intelligence lead by providing risk assessment, foresight, and decision-ready context to support incident command. When required, lead the GOC through a critical incident as a senior team member.
• Produce Routine and Proactive Intelligence Products: Develop and present a Daily Intelligence Brief, subject-specific INTSUMs, formal intelligence assessments, dashboards, and other ad-hoc intelligence support or products.
• Alert Detection and Escalation: Continuous monitoring of tactical-level intelligence feeds. Triage alerts and apply effective analytical judgment through escalation procedures. Identify and own emerging event analysis.
• Advance Automation and Operational Efficiency: Partner with Engineering and Tech Ops to embed automation and analytics into intelligence workflows, reducing manual friction and enhancing speed and accuracy.
• Collaborate Cross-Functionally with Proactive Communication: Work closely with Crisis Management, Legal, Comms, Trust & Safety, and GOC Operations to ensure unified escalation, messaging, and decision alignment, while owning analytical judgment and escalation guardrails.
• Drive Global Continuity and Alignment: Lead proactive, structured handovers between Tempe, London, and other regional operations centers, ensuring seamless foresight across the enterprise.
• Model Composure, Leadership, and Decisive Action: Demonstrate calm judgment, proactive problem-solving, and disciplined execution during dynamic, high-stakes situations—setting the tone for your team and peers.

We are excited about you because you bring…

• Proven Intelligence Experience: At least 4–6 years of experience in intelligence, crisis management, or global security operations.
• Analytical and Technical Excellence: Advanced tradecraft skills, including OSINT/SOCMINT fundamentals, working proficiency in GIS tools (QGIS, ESRI ArcGIS, ATAK, etc), and the ability to produce intelligence that drives a decision, not just a summary.
• Subject Matter Expertise: A basic-moderate level of meteorology and natural hazards literacy with the ability to transform weather data into actionable intelligence products.
• Creativity and Initiative: The ability to identify what doesn't exist, understand why it needs to, and build it before anyone thinks to ask.
• Leadership: Experience leading people in either official or unofficial roles. The ability to naturally inspire others by leading through example and mentorship.
• Proactive Decision-Making: A history of acting swiftly and confidently under pressure, turning intelligence into measurable outcomes during high-stakes events.
• Cross-Functional Collaboration: Proven ability to build partnerships across Legal, Comms, and Regional Operations to ensure unified governance and escalation.
• Automation Mindset: Familiarity with data analytics platforms and a drive to scale predictive capabilities through technology.
• Education and Experience: Bachelor’s degree or Master’s degree in a related field, or equivalent professional or military experience.

Statement of Non-Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.