Senior Associate, Project Manager Campaign Delivery | Retail Bank

Capital One; McLean (VA); On-site; USD 97,000 - 110,000; Full time

Job summary

Capital One is seeking a Senior Associate, Project Manager for Campaign Delivery in its Retail Bank division. This role leads marketing initiatives, coordinating cross‑functional teams and developing comprehensive project plans to drive on‑time delivery while meeting scope and budget requirements.

The ideal candidate has 3+ years in program or project management and experience with Scrum/Kanban/SAFe, direct mail, and paid digital campaigns.

Qualifications

• Bachelor’s Degree or Military experience.
• At least 3 years of Program or Project Management experience.
• At least 3 years of experience utilizing Scrum, Kanban or SAFe methodologies.
• At least 2 years of Relationship management experience.
• At least 1 year of Direct Mail end‑to‑end management experience.
• At least 1 year of Paid Digital experience.

Responsibilities

• Plan, design, and execute complex, multi‑workstream digital and print marketing project plans from initial brief through to final deployment, ensuring deliverables meet scope, timeline, and budget requirements.
• Identify project risks, bottlenecks, and issues; develop mitigation strategies and escalate blockers when timelines are at risk.
• Partner with project customers and internal teams to provide tactical direction and strategic thought partnership.
• Forge relationships with cross‑functional stakeholders; manage expectations and influence outcomes.
• Organize and maintain artifacts in campaign folders for audit and ensure approvals from stakeholders.

Skills

Project management

Cross-functional collaboration

Communication

Facilitation

Education

Bachelor’s Degree or Military experience

Job description

Senior Associate, Project Manager Campaign Delivery | Retail Bank Capital One

a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. As a Senior Associate Project Manager supporting the Campaign Delivery team, you will lead critical marketing initiatives that directly impact the company's bottom line. In this role, you will coordinate the development and execution of a diverse campaign portfolio, creating comprehensive project plans, managing dynamic timelines, and driving on‑time delivery across broad, cross‑functional teams.

Responsibilities:

Plan, design, and execute complex, multi‑workstream digital and print marketing project plans from initial brief through to final deployment, ensuring deliverables meet scope, timeline, and budget requirements. Apply structure to both large‑and‑small‑scale initiatives, driving project execution based on defined priorities while demonstrating the organizational agility to adapt to changing demands. Proactively identify project risks, bottlenecks, and issues; develop mitigation strategies and independently escalation critical blockers when timelines are at risk. Partner closely with project customers and internal teams, leveraging strong consulting and collaboration skills to provide both tactical direction and strategic thought partnership. Forge deep relationships with cross‑functional stakeholders across all levels of the organization, using outstanding communication skills to manage expectations, inform teams, and influence outcomes. Facilitate the day‑to‑day traffic of creative assets through Legal, Risk, and Compliance reviews, ensuring feedback is documented, addressed by creative teams, and aligned with internal audit standards. Manage day‑to‑day strategy development and executional tasks for direct mail and paid media campaigns; develop socialization calendars to ensure buy‑in is received from key stakeholders and leaders at critical decision points. Ensure appropriate approvals are received from key stakeholders. Organize and maintain critical artifacts in campaign folders for audit. Coordinate and document critical project milestones, including kick‑offs, stand‑ups, timelines, and the movement of assets between designers and channel managers, to ensure clear version control and team accountability. Own the weekly status reporting cadence, translating complex project updates into clear, concise summaries for the broader Campaign Delivery team. Maintain and scale team resources, process maps, and standard operating templates to ensure the department's "how‑to" guides are always optimized and up to date. This Associate should bring: Project or program management experience collaborating across broad groups of cross‑functional stakeholders; Attention to detail and ability to keep projects or programs on track and problem solve in real‑time; Demonstration of excellent written and verbal communication across varying functional groups and levels; Ability to spot opportunities for process improvements & implement change that impacts teams outside of current scope; Strong facilitation skills, able to collaborate, plan, execute and follow‑up on meetings at the team level; Organized and able to self‑manage details of multiple projects, deadlines and changing priorities simultaneously while maintaining strong and accurate work.

Basic Qualifications:

• Bachelor’s Degree or Military experience
• At least 3 years of Program or Project Management experience
• At least 3 years of experience utilizing Scrum, Kanban or SAFe methodologies
• At least 2 years of Relationship management experience
• At least 1 year of Direct Mail end‑to‑end management experience
• At least 1 year of Paid Digital experience

Preferred Qualifications:

• Master’s Degree or MBA
• PMP (Project Management Professional) certification
• 4+ years of Program or Project Management experience
• 4+ years of experience leading projects across cross‑functional teams within an organization

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we’re building a leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.

McLean, VA: $96,500 - $110,100 for Sr. Project Manager Wilmington, DE: $87,700 - $100,100 for Sr. Project Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.