Senior Associate, Operational Intelligence, Labs

DoorDash, Inc.; San Francisco (CA); Remote; USD 94,000 - 138,000; Full time

Benefits offered by this job

401(k) matching

Parental leave

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Medical insurance

Dental insurance

Vision insurance

11 paid holidays

Job summary

DoorDash Labs is hiring a Senior Associate, Operational Intelligence, to build and maintain apps, integrations, and automation for operations. You will own features end‑to‑end, write code, and partner with engineering and product teams to deliver reliable, production‑grade solutions.

This role emphasizes AI-powered troubleshooting, APIs, and scalable architectures. Flexible remote work with a strong focus on collaboration and impact.

Qualifications

• Experience developing and maintaining software in production environments.
• Strong understanding of how frontend and backend systems work together, including HTTP and data flow across services.
• Experience designing and consuming REST APIs.
• Experience deploying and operating containerized applications (Docker, Kubernetes).
• Familiarity with CI/CD pipelines (e.g., Buildkite) and collaborating through GitHub.

Responsibilities

• Build and maintain applications, integrations, and automation for operational use.
• Own defined features from understanding the problem through deployment and ongoing support.
• Design full-stack features connecting frontend interfaces to backend services and data stores.
• Instrument services with logging, metrics, and alerting for quick diagnostics.
• Collaborate with Engineering and platform teams to align systems with infrastructure standards.
• Work with operational users to translate feedback into technical requirements and deliver improvements.”,

Skills

REST APIs

Docker

Kubernetes

CI/CD pipelines

GitHub / code review

LLMs / AI-assisted development

Production software deployment

Frontend & Backend integration

Data integration

Tools

Buildkite

GitHub

Job description

United States - Remote

About the Team

DoorDash Labs builds autonomous delivery robots and other autonomy solutions for DoorDash’s delivery platform. Operational Intelligence is a technical team within our Technical Operations organization, developing the internal applications, data integrations, and AI-powered workflows that help our robotics fleet operate reliably and efficiently.We work directly with fleet support, service, Engineering, and Product teams to turn operational challenges into practical technical solutions. Our work makes information more accessible, improves troubleshooting and decision-making, and reduces the manual effort required to support a growing fleet. Being embedded within Operations means we stay close to the people using our tools and see the impact of what we build.

About the Role

As a Senior Associate, Operational Intelligence, you will build and maintain applications, integrations, and automation that improve how our teams operate. This is a hands‑on individual contributor role within Technical Operations, with software development as a core responsibility. We are looking for someone who brings strong systems experience: understanding how frontend and backend services fit together, how APIs connect them, and how software is built, deployed, and operated in production.You will own defined features and projects from understanding the operational problem through development, testing, rollout, and ongoing support. This role is suited to someone who enjoys writing code, investigating system behavior, and working directly with users to deliver solutions that remain useful and reliable after launch.

You’re excited about this opportunity because you will…

• Design and build full-stack features, connecting frontend interfaces to backend services and data stores, with a clear understanding of how requests, authentication, and data move through the system.
• Instrument services with logging, metrics, and alerting so failures are detected and diagnosed quickly.
• Partner with DoorDash Engineering and platform teams to align Operational Intelligence systems with company infrastructure standards.
• Work directly with operational users to identify recurring challenges, translate feedback into technical requirements, and deliver improvements from concept through rollout.
• Develop integrations and data workflows using APIs, databases, and automated jobs to connect systems, improve information quality, and reduce manual handoffs.
• Contribute to AI-powered troubleshooting and decision-support capabilities, evaluating their accuracy, usefulness, reliability, latency, and operating cost.
• Use version control, code review, automated testing, and staging environments to validate changes before deploying them into operational workflows.
• Investigate application and integration failures, identify root causes, implement fixes or mitigations, and communicate findings to the appropriate stakeholders.
• Improve operational reporting by validating data relationships, metric definitions, and outputs used to inform decisions.
• Create technical documentation, troubleshooting guides, and user resources so others can confidently use and maintain the solutions you build.
• Measure the impact of your work through adoption, time saved, reduced manual effort, and improvements in workflow quality.
• Play a lead role in transitioning the Operational Intelligence team’s systems to a production-grade architecture, from design decisions through migration.
• Mentor Operational Intelligence Associates to assist in the growth and development of the Operational Intelligence team (code quality, testing best practices, and documentation standards, etc.)

We’re excited about you because…

• You’re excited to apply your development skills within an Operations organization and work closely with the people who depend on the systems you build.
• You have 3–5 years of hands‑on experience developing and maintaining software that runs in production environments.
• You understand how frontend and backend systems work together, including HTTP, client‑server communication, authentication, and data flow across services.
• You have experience designing and consuming REST APIs.
• You have experience deploying and operating containerized applications (Docker, Kubernetes).
• You have worked with CI/CD pipelines (such as Buildkite) and collaborate through GitHub using pull requests, code review, and branching workflows.
• You use LLMs and AI-assisted development tools effectively, understand their strengths and limitations, and can explain, test, and maintain the code they produce.
• You have experience with APIs, databases, and system integrations, including diagnosing failures across connected systems.
• You’re comfortable using the command line, and collaborating through Git, GitHub, and issue‑tracking tools.
• You approach problems with curiosity and a root‑cause‑first mindset, distinguishing immediate workarounds from durable improvements.
• You communicate clearly with technical and nontechnical audiences, write useful documentation, and explain progress, tradeoffs, and results.
• You take ownership of defined projects, follow through on commitments, surface blockers early, and proactively identify opportunities to improve how the team works.

We expect this position to be filled by 12-19-2026

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$93,800 - $138,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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As set forth in DoorDash’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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