Senior Associate Network Engineer

NTT Global Data Centers Americas, Inc.; Virginia; Remote; USD 90.000 - 115.000; Vollzeit

Benefits dieser Stelle

Remote work stipend

Annual bonus

Comprehensive benefits package

Zusammenfassung

NTT Global Data Centers Americas, Inc. is seeking a mid-level IT design professional who interfaces with stakeholders to determine requirements, assess design alternatives, and refine to final designs.

Regular attendance and cross-functional collaboration are essential for success. The role emphasizes infrastructure analysis, security policy development, and scalable solutions, with a focus on reducing costs and improving efficiencies while aligning with business goals.

Qualifikationen

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field.
• 7-8 years of experience in Information Technology, with 3-6 years in the subject area.
• Current or demonstrated progress towards Juniper and/or Cisco CCNP or JNCIE (or equivalent).
• Understanding IT change processes and incident management.
• Ability to manage a network ticketing queue and identify trends.

Aufgaben

• Build employee knowledge and skills in specific areas of expertise.
• Analyze the current infrastructure and continually look for improvements in availability and optimization.
• Ensure IT architectures, practices, policies, and plans align with company's business goals.
• Work with other engineers to provide a scalable, adaptable, and consensus-based solution.
• Manage risks by developing and documenting appropriate standards, practices, and security policies.
• Handle technical & process escalations to ensure services meet SLA.
• Support automation of network infrastructure operational activities (e.g., provisioning, migrations, upgrades).
• Draw up development and integration plans.
• Builds test environments and pilots deployments.

Kenntnisse

Stakeholder management

Excellent communication

Documentation

Problem solving

Mentoring

Vendor engagement

Stress management

Ausbildung

Bachelor's degree in Computer Science/Engineering/Information Technology

Jobbeschreibung

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

This is a mid-level position that interfaces with multiple stakeholders in the company to understand requirements, business constraints, problem domain, viable technology, and development. This role determines multiple design alternatives, assesses such alternatives based on given or self-defined criteria, and selects the most suited option to refine to a final design. Regular, predictable attendance is essential for satisfactory performance.

Summary

This is a mid-level position that interfaces with multiple stakeholders in the company to understand requirements, business constraints, problem domain, viable technology, and development. This role determines multiple design alternatives, assesses such alternatives based on given or self-defined criteria, and selects the most suited option to refine to a final design. Regular, predictable attendance is essential for satisfactory performance.

Key Responsibilities

• Build employee knowledge and skills in specific areas of expertise.
• Analyzes the current infrastructure and continually look for improvements in availability and optimization.
• Ensures IT architectures, practices, policies, and plans align with company's business goals.
• Works with other engineers to provide a consensus-based solution that is scalable, adaptable and in synchronization with ever changing business needs.
• Manages risks associated with information and IT assets by developing and documenting appropriate standards, practices, and security policies.
• Accomplishing organizational goals by accepting ownership for new requests; explore opportunities to add value to Business.
• Handling Technical & process escalations to ensure services are met within agreed SLA.
• Escalation Engagement with L3 & L4 for escalated /complex troubleshooting and pending issue.
• Promotes the practice to find area in our infrastructure to reduce costs and improve efficiencies.
• Supports automation of network infrastructure operational activities (e.g., device certification, onboarding, provisioning, migrations, patching, refreshes, upgrades, decommissions, triaging)
• Selects new technologies while observing the various constraints such as cost, time frame and security.
• Draws up development and integration plans.
• Builds test environments, and pilots deployment.

Knowledge & Attributes

Current or demonstrated progress towards attainment of Juniper and/or Cisco CCNP or JNCIE (or equivalent) along with Palo Alto. Customer service orientation. Stress management and ability to handle a fast paced, rapidly changing environment. Process tickets which may include escalations, alarms, incidents and service requests reported by monitoring tools, ticketing portals, calls and emails. Ability to manage a network ticketing queue and identify, report and remediate trends. Problem solving, with the ability to mentor and work with other team members to resolve issues then focus on establishing long term solutions rather than quick fixes. Excellent communication skills, both written and spoken. Excellent documentation skills. Ability to explain complex technical issues in a way that non-technical people may understand. Knowledge of IT change processes. Creating KB articles for well known issues. Basic project and program management planning and organizational skills, as well as time management and prioritization capabilities. Ability to maintain confidentiality and show discretion. Vendor Engagement / Escalations over Emails, Vendor Portals and Phone as & when required for as part of the reported Network issue. Understanding of Internet Protocols (DNS, SMTP, SNMP, SSH, Telnet). Understanding with Multi-homed ISP (BGP,ISIS). Understanding with Routing & Switching (OSPF, STP, HSRP). Understanding with Firewalls and access lists. Understanding of Load Balancing. Understanding of Access Point and Virtual Controllers. Research and keep abreast of current and new technologies and be aware of its implications to customers and Global Data Centers of America.

Academic Qualifications & Certifications

Bachelor's degree in Computer Science, Engineering, Information Technology, or related field, or equivalent combination of education and experience. Relevant information systems certifications may be accepted in lieu of formal education when combined with applicable experience and demonstrated skills. Equivalent industry experience may also be considered.

Required Experience

7-8 years of experience in Information Technology, with 3-6 years in the subject area. Current or demonstrated progress towards attainment of Juniper and/or Cisco CCNP or JNCIE (or equivalent).

Physical Requirements

Primarily sitting with some walking, standing, and bending. Able to hear and speak on the telephone. Close visual work on a computer terminal. Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments. Ability to lift and carry, up to 20 lbs Able to climb a ladder and work on a raised platform

Compensation Pay Range

Pay Range For roles residing in the US, we share pay and benefit levels to support pay transparency requirements. For other countries, we are more than happy to share our competitive pay and benefit levels during the interview process. This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable. NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is: $89,600 - $115,000 All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime. NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Data centers are the foundation of the digital world and at NTT Global Data Centers, we are one of the largest providers across the globe. We offer a wide variety of exciting and challenging careers that deliver opportunities to shape our ever-changing world. Our diverse, inspiring workforce is the heart and soul of our company, providing the best experience for our clients every day. By bringing together our global capabilities and local expertise, we help our clients achieve their goals, anywhere in the world. Together, we can accomplish the extraordinary and work to create a more sustainable world with rewarding benefits for everyone - clients, employees, investors, partners, and communities.