Senior Associate, Merchant Live Order Experience

Doordashusa; New York (NY); On-site; USD 87,000 - 128,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

wellness benefits

commuter benefits match

paid time off and paid sick leave

medical benefits

dental benefits

vision benefits

11 paid holidays

disability and basic life insurance

family-forming assistance

mental health program

Job summary

DoorDash is seeking a Senior Associate on the Live Order Experience team in Merchant Strategy & Operations to lead analysis and execution of programs reducing missing and incorrect orders. You’ll analyze order-level data, size issues, and test merchant interventions, translating findings into actionable solutions that scale across millions of orders.

You will report to the Senior Manager, Order Quality and partner with product, support, marketing, and analytics teams to drive initiatives that

Qualifications

• 2-4 years of experience in strategy / business development / operations / technology / consulting or related fields.
• Bachelor’s Degree or higher required.
• Analytical thinker capable of deriving actionable recommendations from complex datasets; SQL is a plus.

Responsibilities

• Strategize: Build the strategy for new product features and initiatives, including target merchant segments and engagement.
• Analyze: Build models to evaluate value and opportunity costs of initiatives and define success with KPIs.
• Experiment: Use data-driven decision-making to test adoption and optimization.
• Influence: Collaborate cross-functionally with product, support, marketing, account management, finance, and analytics teams.
• Make stuff happen: Navigate complexity with a structured, proactive approach.

Skills

SQL

Data analysis

Stakeholder management

Communication

Problem solving

Bias to action

Education

Bachelor's Degree

Job description

About the Team

The Live Order Experience team makes sure every order that leaves a merchant's kitchen shows up exactly the way the customer ordered it. We partner closely with merchants to get to the root cause of order quality issues and build the tools, policies, and merchant-facing programs that fix them - work that touches millions of orders a week and shapes whether customers trust ordering again.

About the Role

We're hiring a Senior Associate to help lead analysis and execution on programs that reduce missing and incorrect orders. You'll dig into order-level data to size problems and spot patterns, help design and run tests of new merchant interventions, and turn what you learn into solutions. It's a good time to join: we're scaling several interventions that are already working and piloting new ones, so the work you do in your first few months will directly impact the future of Merchant operations.

You will report into the Senior Manager, Order Quality on our Live Order Experience team in our Merchant Strategy & Operations organization.

You’re excited about this opportunity because you will…

• Strategize – Build the strategy for new product features and initiatives, including which merchant segments to target and how to drive engagement
• Analyze – Build models to evaluate the, value and opportunity costs of strategic initiatives and define success with KPIs
• Experiment – Use data-driven decision-making and sound business judgment to execute tests on everything from adoption to optimization
• Influence – Work cross-functionally with our product, support, marketing, account management, finance, and analytics teams to land key initiatives
• Make stuff happen – Handle complexity in a detailed and structured way, with a bias to action

We’re excited about you because…

• You have 2-4 years of experience in strategy / business development / operations / technology / banking / consulting or related experience; high-growth or early-stage startup experience is a plus
• You have a Bachelor’s Degree or higher
• You’re an excellent analytical thinker who can deliver actionable recommendations out of complex datasets; SQL is a plus
• You have a proven track record of leading initiatives, hitting goals, and succeeding in a complex and fast-moving environment
• You have expert interpersonal and communication skills
• You’re a self-starter – You have a bias towards action and thrive in a fast-paced, constantly changing work environment
• You’re naturally curious – You always look for ways to innovate and improve
• You’re gritty – You roll up your sleeves and do whatever it takes to make things successful
• You’re a relationship-builder – You can influence and motivate people at all levels across a variety of job functions
• You’re a problem solver – You can independently translate high-level goals into actionable plans

We expect this position to be filled by 9/29/26.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees.

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• medical benefits
• dental benefits
• vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• mental health program
• among others

The national base pay range for this position within the United States, including Illinois and Colorado.

$87,000 — $128,000 USD

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.