Senior Associate, Membership Strategy & Operations

CVS Health; Illinois; Hybrid; USD 47,000 - 112,000; Full time

Job summary

CVS Health is seeking a Senior Associate in Membership Strategy & Operations to analyze membership attribution and drive actionable insights. You will work with multiple teams to optimize reporting portfolios and support strategic initiatives across clinic operations, finance, and population health.

You will use SQL, Excel, Google Sheets, and PowerBI to extract data, develop metrics, and inform leadership decisions.

Qualifications

• 2–4 years of experience in health analytics or operations.
• Proficient with Excel, SQL and PowerBI.
• Familiar with Epic EHR system.
• Bachelor’s degree required.
• US work authorization.

Responsibilities

• Analyze data and report on membership and engagement metrics.
• Create end-to-end reporting for assigned subject areas.
• Collaborate with Clinic Ops, Product, Finance and leadership.
• Translate requests into actionable reporting solutions.
• Support data-driven decision making and process improvements.

Skills

Data analysis

Cross-functional collaboration

SQL

PowerBI

MS Excel

Epic EHR

Attention to detail

Education

Bachelor's degree

Tools

SQL

PowerBI

Excel

Epic EHR

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Role Description

The Senior Associate , Membership Strategy & Operations plays a vital role in reporting the overlap between patients seen in clinic and financial membership. Oak Street Health's value-based model ties financial performance to population health incentives, which makes this position essential in achieving favorable financial and patient care outcomes.

The Senior Associate will work closely with other teams (Managed Care Operations, Clinic Operations, Finance, Population Health, etc.) to drive key initiatives that support appropriate financial membership attribution to Oak Street Health. In particular, this role will leverage data analytics and strategic partnerships to optimize membership initiatives. Success for these initiatives will be measured through the percentage of patients seen in clinic on membership rosters. This role will consist of data analytics, cross-functional collaboration, small and large group training, exposure to senior leadership, and the opportunity for quick career progression.

Core Responsibilities

• Analyze data and recommend actions
  Utilize SQL, Excel, Google Sheets, and PowerBI to extract and summarize data.
• Leverage reporting and analytics to answer business questions
  Make recommendations to key stakeholders and provide tools or data needed to support strategic operations.
• Manage end-to-end reporting portfolio
  Be a subject matter expert in membership and engagement reporting.
• Lead the design, development and maintenance of routine reporting for assigned subject areas.
  Create metrics and reports to monitor success and identify opportunities for improvement across initiatives to improve appropriate financial membership.
• Drive Stakeholder engagement
  Partner with Clinic Operations, Product, Finance, Managed Care Operations, Population Health, and Executive leadership to drive membership initiatives.
  Translate open ended requests into proposed actions.
  Tailor reporting and communication methodologies for different partner needs.
  Proactively navigate and communicate around changing or competing priorities.
• Other duties as assigned

What are we looking for?

• Minimum 2-4 years of experience
• High level of organization and detail orientation
• Experience collaborating on projects across multiple departments
• Proficient with Microsoft Excel or other standard analysis tools (SQL, PowerBI, etc.)
• Familiarity with Epic EHR
• Strong intellectual curiosity and problem-solving ability
• Ability to navigate leadership and operational complexities
• Passion for excellence, willing to go the extra mile to achieve objectives and ensure consistently high quality work product
• Quick learner comfortable with ambiguity
• Strong accountability and discipline against timelines and deliverables
• Collaborative working style, able to work cross functionally
• Bachelor's degree required
• US work authorization
• Someone who embodies being "Oaky" .

What does being "Oaky" look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined
• Anticipated Weekly Hours

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

Pay Range
The typical pay range for this role is:

$46,988.00 - $112,200.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Mome