Senior Associate, Learning Experience

VEG ER for Pets; City of White Plains (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Benefits from day one

Parental leave

Unlimited PTO

Referral program

Pet-friendly office

Laptop + cell reimbursement

Job summary

VEG is seeking a Senior Associate, Learning Experience in White Plains, NY to support the day-to-day administration of VEG's learning technologies and ensure content is organized and ready for deployment across VEG departments.

You'll partner with Instructional Designers and the Learning Technology Manager to deliver engaging learning experiences, coordinate logistics, create reports, and support system updates and training initiatives across VEG departments.

Qualifications

• Experience in learning technology support.
• Strong organizational skills and attention to detail.
• Ability to communicate clearly with cross-functional partners.

Responsibilities

• Partner with Instructional Designers to arrange, organize, and curate learning content for distribution across VEG’s learning platforms.
• Support routine LMS administration, including file uploads, permissions, organization, system checks, and audits.
• Serve as Tier 1 support for learning technology requests submitted through SNOW and escalate complex cases as needed.
• Coordinate instructor‑led learning logistics, including invites, materials, attendance tracking, and post‑session follow‑ups.
• Create and distribute custom reports to support stakeholders across VEG.
• Support audits, data cleanup, tracker maintenance, and routine communications for system updates.

Job description

White Plains, NY

Senior Associate, Learning Experience

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.We’re rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families.VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

At VEG, we find a way to say YES so our VEGgies can learn, grow, and do the unexpected. As a Learning Experience Associate, you’ll help keep VEG’s learning ecosystem running smoothly by supporting the day-to-day administration and operations of our learning technologies.In this role, you’ll partner closely with the Instructional Design team and Learning Technology Manager to ensure learning content is organized, accessible, and ready for deployment across VEG departments. You’ll serve as a first line of support for learning technology requests, maintain accurate system data, coordinate instructor‑led learning logistics, and help deliver the learning experiences that keep our teams informed, prepared, and empowered to serve pets and their families.

WHAT YOU’LL DO

• Partner with Instructional Designers to arrange, organize, and curate learning content for distribution across VEG’s learning platforms.
• Support routine LMS administration, including file uploads, permissions, organization, system checks, assignment updates, audience rules, and small-scale content deployments.
• Serve as Tier 1 support for common learning technology requests submitted through SNOW, resolving routine issues and escalating complex cases as needed.
• Coordinate instructor‑led learning logistics, including invites, materials preparation, attendance tracking, and post‑session follow‑ups.
• Create and distribute custom reports to support stakeholders across VEG.
• Support recurring audits, data cleanup, tracker maintenance, and routine communications for system updates, outages, enhancements and training…

WHAT YOU NEED

• Experience … 
• Strong organizational skills and attention to detail, especially when managing content, data, trackers, assignments, or reports.
• Comfort troubleshooting routine system or user issues and knowing when to elevate more complex requests.
• Ability to communicate clearly with cross-functional partners and frontline teams.
• A collaborative, service-oriented mindset with the ability to manage recurring tasks while supporting multiple stakeholders.

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive Compensation Including $80,000 - 100,000 + bonus + benefits.
• Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling
• Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families
• Unlimited PTO to use for vacation or sick days—however you need it!
• Generous employee referral program, so our awesome people can bring in more awesome people.
• And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you’re hungry and free lunches twice a week!!
• Company laptop and a monthly cell phone reimbursement

BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ

Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station.

DEIAt VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company