Senior Associate, HR Services & Solutions

Walgreens Co.; Deerfield (IL); On-site; USD 65,000 - 114,000; Full time

Job summary

Walgreens Co. in Deerfield, IL seeks an HR service specialist to strengthen the reliability of HR services across the employee lifecycle. You will apply independent judgment to defined workstreams, ensuring employees receive consistent support and an efficient employee experience.

Responsibilities include resolving inquiries, reviewing changes for completeness, producing HR reports, and investigating discrepancies. Travel may be required up to 10% as part of the role.

Qualifications

• At least 2 years of related experience.
• At least 1 year interpreting HR service policies in moderately complex cases.
• At least 1 year working with basic business goals, financial concepts, or KPIs.
• At least 1 year using Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Resolves employee inquiries about HR transactions within established procedures.
• Reviews employee record changes for completeness before processing.
• Produces recurring HR service reports from system records.
• Investigates discrepancies in HR transactions to determine corrections.
• Refines service request workflows based on recurring inquiry patterns.
• Escalates policy exceptions or unresolved service risks through appropriate channels.

Skills

HR policy interpretation

Customer service

Data reporting

Tools

Microsoft Office

Job description

Job Summary

Strengthens the reliability of human resources services throughout the employee lifecycle. Applies independent judgment to defined service workstreams so employees receive consistent support. This contribution helps sustain trustworthy human resources information and a responsive employee experience.

Job Responsibilities

• Resolves employee inquiries about human resources transactions within established procedures.
• Reviews employee record changes for completeness before processing.
• Produces recurring human resources service reports from system records.
• Investigates discrepancies in human resources transactions to determine appropriate corrections.
• Refines service request workflows based on recurring inquiry patterns.
• Escalates policy exceptions or unresolved service risks through appropriate channels.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• At least 2 years of related experience.
• At least 1 year of experience interpreting human resources service policies in moderately complex cases.
• At least 1 year of experience working with basic business goals, financial concepts, or key performance measures relevant to day-to-day work activities.
• At least 1 year of experience using Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Travel may be required up to 10%.

Preferred Qualifications

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

Salary Range: $65000 - $113750 / Salaried