Senior Associate, Business Manager - Merchant Services

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 110,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago seeks a Senior Associate, Business Manager for Merchant Services.

You will craft executive-level storytelling with financial data and drive strategic insights for onboarding and servicing initiatives, partnering with finance and business managers to deliver clear visibility to senior leadership. You will design and present reporting packages, analyze KPI trends, and collaborate across teams to forecast headcount and expenses.

Qualifications

• 5+ years in Client Onboarding & Service, project management, or finance with storytelling.
• Ability to collaborate with multiple levels of stakeholders and integrate with the business.
• Advanced presentation skills using PowerPoint and/or PitchPro, including repurposing content and design/build.
• Intermediate Excel skills with automation and visualization.
• Ability to interpret and present complex data with attention to detail in an engaging manner.
• Highly motivated, proactive, curious, and eager to learn.

Responsibilities

• Prepare executive presentations by packaging projections and performance trends with financials and data storytelling.
• Design management for reporting packages to communicate results clearly.
• Coordinate operations and deliverables with other business managers, finance, project managers, and senior stakeholders across the firm.
• Analyze complex data sets, assess KPI trends, and create insights for strategy development.
• Budget and forecast headcount and expenses with the Client Onboarding & Service and Finance & Business Management teams.

Skills

Storytelling with data

Executive reporting

KPI analysis

Stakeholder management

Urgency & prioritization

Advanced presentation

Tools

PowerPoint

Excel

PitchPro

Job description

The Client Onboarding & Service Finance & Business Management team is seeking a professional to supportMerchant Services, who has a penchant for story-telling with financial data and a desire to be strategic and operates with a sense of urgency.

As a Senior Associate, Business Manager - Merchant Services in our Client Onboarding & Service Finance & Business Management team, you will have a high impact, large remit opportunity to ensure that senior management across the Global Bank have visibility into majorClient Onboarding & Service initiatives, metrics, financials, and insights. Our goal is to support business growth while playing a key role in client retention through their onboarding and servicing experience.

Job responsibilities

• Partner withClient Onboarding & Service and Finance & Business Management to understand the business and their key objectives to be able to prepare executive presentations – ability to package and present projections and performance trends by bringing financials and data together to tell a cohesive story

• Design management for reporting packages to communicate business results in a transparent and concise manner

• Coordinate operations & deliverables with other business managers, finance, project managers, and senior stakeholders across the firm

• Analyze complex data sets, assess KPI trends, and create impactful insights using statistical analysis tools to assist in strategy development

• Partner withClient Onboarding & Service and Finance & Business Management team to budget and forecast headcount and expense

Required qualifications, capabilities and skills

• At least 5 years of experience inClient Onboarding & Service, project management, or finance in roles that required an advanced skillset in storytelling and context setting

• Ability to work collaboratively; develop dynamic partnership with multiple levels of stakeholders and integrate with the business

• Advanced presentation skills (PowerPoint and/or PitchPro) with an expectation to repurpose standard content, as well as design & build - accounts for ~50% of role

• Intermediate Excel Skills – Proficiency in using more complex functions with an instinct for automation and visualization

• Ability to interpret and present complex data with an advanced attention to detail and in an engaging manner

• Highly motivated, proactive attitude, with a natural passion to learn and an inquisitive personality

• Excellent problem solving, resourcefulness and critical thinking skills

• Naturally curious, with a desire to use data to promote efficiency or improve outcomes

• Operate with a sense of urgency and know how to prioritize accordingly

Preferred qualifications, capabilities and skills

• Experience in Process and/or Continuous Improvement

• Cross-Functional Leadership – Demonstrated ability to lead and collaborate effectively across diverse teams and departments

• Dynamic Stakeholder Management – Proven expertise in building and maintaining relationships with key stakeholders, ensuring alignment and effective communication to support strategic goals and project success

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).