Senior Assistant Supportive Housing Manager

Tenderloin Housing Clinic; San Francisco (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player seeks a Senior Assistant Supportive Housing Manager to lead and support staff in a dynamic environment. This role involves overseeing daily operations, ensuring compliance with safety regulations, and fostering team development. You'll coordinate with various departments to implement programs that enhance community services and tenant relations. This position is ideal for someone passionate about supportive housing and eager to make a difference in the lives of low-income and homeless populations. Join a dedicated team committed to providing high-quality services and support.

Qualifications

• 2+ years of property management experience or 3 years in social work/supportive housing.
• Strong analytical, critical thinking, and problem-solving skills.

Responsibilities

• Assist in hiring, training, and managing staff activities.
• Coordinate with departments to meet goals and provide services.
• Manage building safety, security, and emergency preparedness.

Skills

Leadership

Staff Management

Communication Skills

Analytical Skills

Problem Solving

Conflict Resolution

Customer Service

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Join to apply for the Senior Assistant Supportive Housing Manager role at Tenderloin Housing Clinic.

Assist the SHM in hiring, training, directing, supervising, developing, evaluating, and managing the performance of staff in accordance with THC policies and directives.

Conduct regular meetings, supervisions, and training sessions to motivate staff, promote team building, develop professional and technical skills, and foster effective working relationships.

Ensure staff are aware of and correctly implement all safety rules, regulations, policies, and procedures.

Hold staff accountable for high performance, teamwork, and quality customer service.

Provide leadership and project direction that engenders trust and respect.

Participate in the leadership activities of the department’s management team.

Essential Functions

Leadership and Management

• Assist the SHM in hiring, training, directing, supervising, developing, evaluating, and managing staff daily activities.
• Conduct meetings, supervisions, and trainings to motivate staff, promote team building, and develop skills.
• Ensure staff awareness and proper implementation of safety rules and policies.
• Hold staff accountable for performance, teamwork, and service quality.
• Provide leadership and project direction to build trust and respect.
• Participate in departmental management activities.

Administration and Operations

• Work with the SHM to develop programs and achieve objectives.
• Coordinate within THC departments to meet goals and provide comprehensive services.
• Attend and facilitate meetings.
• Assist in preparing reports, identifying areas for improvement, and implementing solutions.
• Respond to emergencies 24/7, executing emergency plans as needed.
• Build relationships with community partners, including police and fire departments.
• Manage building maintenance, tenant screening, and intake processes.
• Coordinate tenant activities, services, and complaint responses.
• Enforce rental agreements and policies, fostering rapport with tenants.
• Manage building safety, security, and emergency preparedness.
• Maintain legal and reporting records.
• Perform duties of the SHM as needed.

Note: This job description reflects management’s assignment of essential functions and does not restrict other tasks.

Essential Qualifications

• High School diploma or equivalent required; BA/BS preferred.
• Minimum 2 years property management experience and/or 3 years in social work/supportive housing.
• Proficiency in Microsoft Office Suite.
• Ability to produce, analyze reports, and write business correspondence.
• Excellent communication skills.
• Ability to read and apply policies, manuals, and procedures.
• Strong analytical, critical thinking, and problem-solving skills.
• Experience in conflict resolution and customer service.
• Fluent in English, both oral and written.
• Ability to manage multiple projects in a fast-paced environment with attention to detail.
• Interest in working within a Supportive Housing Model.
• Pass background checks, reference checks, and TB screening.
• Experience with diverse, low-income, homeless populations preferred.
• Experience in non-profit or public sectors, supervising staff, eviction processes, and harm reduction models is a plus.