Senior Assistant Store Leader

Crate & Barrel; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Crate & Barrel in New York, NY is seeking a Senior Assistant Store Leader to drive sales growth and store performance by partnering with the Store Leader and leadership team to align on goals, customer experience, and brand standards.

You will coach and develop Assistant Store Leaders and Team Leaders, manage staffing and operations, and ensure exceptional service on the sales floor while upholding company initiatives and safety standards.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proactive problem-solving capabilities.
• Ability to set expectations and hold others accountable.
• Strong delegation skills in support of execution and driving results.
• Proven ability to build a culture focused on success and teamwork.
• Requires significant time on the sales floor coaching and assisting customers.
• Open availability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Manage and direct a team of Assistant Store Leaders and Team Leaders to set and maintain sales goals and standards.
• Oversee store operations within sales, customer experience, profitability, and operations.
• Evaluate and resolve complex customer service issues, escalating as needed.
• Ensure staffing by recruiting, training, and building bench strength.
• Coach leaders to develop internal talent and performance plans.
• Communicate store goals and initiatives to all associates.
• Establish and monitor key metrics including sales, visuals, safety, and payroll.

Skills

Communication

Organization

Problem solving

Accountability

Delegation

Team leadership

Customer engagement

Flex scheduling

Job description

Maximize company sales growth and profitability by supporting the Store Leader with driving strategic focuses, business goals, and brand alignment with store leaders and associates in partnership with field and corporate leadership in order to deliver an engaging experience to every customer, every time.

A Day in the Life of a Senior Assistant Store Leader...

• Manage and direct a team that consists of Assistant Store Leaders and Team Leaders in setting and maintaining sales goals and standards for all associates
• Support in overseeing the total store operations within Purpose Driven Team, Customer Experience, Retail Profitability, and Customer Focused Operations
• Evaluate and resolve complex customer service issues, escalating to the Store Leader as needed
• Accountable to ensuring department is fully staffed at all times by partnering with sales leaders and Store Leader to discuss open roles and develop a strategy to include recruitment, training, and establishing bench
• Accountable to assessing associate performance and working with sales leaders and Store Leader to create development plans with a focus on promoting internal talent
• Guide, align and communicate the store business goals as well as the company mission, goals, and initiatives to all sales associates
• Establish and communicate, and manage all critical metrics and expectations within the store, including but not limited to, sales, visual standards, safety, loss prevention, human resources, payroll and scheduling budgets, and training
• Establish priorities and set direction for the store by conducting weekly walkthroughs in conjunction with the Assistant Store Leaders and Team Leaders
• Achieve established goals, identify and analyze problems, and offer solutions that produce positive results
• Coach the Assistant Store Leaders and Team Leaders within sales to create individual development plans for all team associates
• Effectively respond to and resolve all associate relations-related issues, making recommendations on the appropriate level of corrective action ensuring alignment with the Store Leader
• Communicate with the Store Leader on a regular basis and actively participate in meetings and conference calls
• Encourage and foster collaboration, cooperation, and co-ownership across all business channels
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates
• Ensure all customers are provided gracious, quick and efficient service
• Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication

What You'll Bring To The Table...

• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Demonstrated ability to set expectations and hold others accountable
• Strong delegation skills in support of execution and driving results
• Proven ability to build a culture focused on success and teamwork
• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed

We'd love to hear from you if you have...

• 3+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekend