* Senior Assistant Manager - Kirkland's Home

Kirkland's, Inc.; South Carolina; Vor Ort; USD 42.000 - 52.000; Vollzeit

Zusammenfassung

Kirkland's, Inc. is seeking a Senior Assistant Manager in South Carolina to support store operations and merchandising in partnership with the Store Manager. The role focuses on coaching the store team, driving sales and customer experience, and aligning with company branding.

You will mentor staff, manage performance, and assist with staffing to ensure the store meets targets. The position offers growth toward Store Manager responsibilities within a 12-month horizon.

Qualifikationen

• College preferred
• 1-3 years retail experience
• Energetic, results oriented and competitive
• Able to read and interpret safety and operating documents
• Strong written and verbal communication
• Able to work 40 hours per week including weekends
• Valid driver's license
• Proficient with Microsoft Office
• Able to lift and stock merchandise
• Able to operate POS systems

Aufgaben

• Leads, supports and values Customer Service in-store and online.
• Greets customers enthusiastically and maintains a positive attitude.
• Educates customers on promotions and merchandise to support buying decisions.
• Drive profitable sales and protect company assets.
• Builds high performing teams and develops staff to meet company goals.
• Supports branding and communicates strategies to the team.
• Occasionally travels to other store locations.
• Performs other duties as needed.

Kenntnisse

Retail experience

Relocation willingness

Energetic and driven

Reading safety docs

Effective communication

40-hour work week

Weekend/holiday availability

Driver's license

Cash handling

Microsoft Office

Ladder safety

Stock/merchandising

Customer service

POS systems

Ausbildung

College preferred

Tools

POS terminals

Jobbeschreibung

Overview

The Senior Assistant Manager supports and executes all aspects of operations and merchandising for their store in partnership with the Store Manager. The Senior Assistant is responsible for driving business results through the effective coaching of the store team. Areas of focus include sales and profit growth, expense control, promotional and merchandising execution, store management and team development, and exceptional customer experience. This role is intended to support the succession planning efforts and company growth and the expectation is that that the Senior Assistant will be willing, ready and able to assume the role of a Store Manager within a 12 month timeframe should one become available.

Responsibilities

• Leads, supports and values Customer Service in both the in store and online shopping experience.
• Greets every customer with enthusiasm, maintains a positive, can do attitude at all times.
• Proactively engages with customers, reads cues and responds appropriately.
• Educates each customer on current promotions and merchandise assortment to support buying decisions.
• Makes suggestions to build the customer's basket that compliments the customer's choices.
• Understands and supports a caring, fun, and engaging work environment for the team and great shopping experience for the customers.
• Supports the company's branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Responsible for driving profitable sales, protecting company assets and support of the Company Handbook in support of the Store Manager.
• Understands store performance targets and monitors achievement of benchmarks and goals.
• Uses objective business analysis to evaluate business choices in partnership with the Store Manager.
• Observes trends and patterns to determine root causes of problems and identify solutions.
• Responsible for networking and recruiting within the market to ensure the store has appropriate staffing levels to support the business and responsible for recommending sound hiring decisions to the Store Manager.
• Builds high performing teams that can accomplish company goals, initiatives, and priorities, and builds and sustains productive relationships across the area or district and the industry.
• Supports an atmosphere where all team members are held accountable for both individual and team performance.
• Ensures understanding of strategies, change initiatives, business opportunities and communicates them in compelling ways to their store team.
• Communicates clearly and objectively in ways that build commitment and demonstrate support for company initiatives.
• Supports store opportunities that are consistent with company strategies and takes action to address these opportunities.
• Executes changes in initiatives and direction appropriately and timely in order to drive results.
• Travel occasionally to the other store locations to support as needed.
• Champions and demonstrates a commitment to Kirkland's Values
• May perform other job duties as needed.

Qualifications

• College preferred or 1-3 years of experience in a retail environment.
• Ability to relocate for a Store Manager position preferred.
• Energetic, results oriented and competitive with a drive to succeed.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to effectively communicate both written and verbally.
• Ability to work 40 hours per week, based upon the business needs of the district or area.
• Ability to work weekends, holidays and evenings.
• A valid driver's license.
• Ability to handle and transport company funds to the bank location designated by Kirkland's. Transportation of company funds will be conducted in a manner that does not place the funds in a vehicle with any non-Kirkland's employee.
• Proficient in Microsoft Office.
• Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product.
• Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags.
• Must be able to constantly move around the store for prolonged periods to greet and assist customers.
• Must be able to frequently communicate with the customers in person, electronically, and telephonically.
• Must be able to frequently move merchandise that is 50 pounds or more to and from the stock room to sales floor.
• Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately.