Senior Application Support – Treasurer Financials

Harris Computer; Idaho; On-site; USD 40,000 - 50,000; Full time

Job summary

A leading software solutions provider in Idaho is seeking a Customer Support Specialist to assist clients through inbound inquiries via phone and email. The ideal candidate will have over a year of experience in customer service or technical support and strong communication skills. This role includes conducting training sessions to enhance client confidence in using the software and offers opportunities for career growth within a supportive organization.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Casual work environment

Qualifications

• 1+ years of experience in a customer service or technical support role.
• Strong communication and interpersonal skills.
• Familiarity with Treasurer workflows or experience in a County Treasurer's Office is preferred.

Responsibilities

• Respond promptly to inbound support inquiries via phone, email, and web.
• Log and track client issues using internal support systems.
• Conduct virtual and on-site training sessions for clients.

Skills

Customer service

Technical support

Communication skills

Problem-solving

Analytical abilities

Tools

Microsoft Office 365

Document Locator

Solutions Vision software

Job description

Overview

Employer Industry: Public Sector Software Solutions

Why consider this opportunity

• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package and additional perks
• Casual work environment that promotes comfort while delivering superior service
• Chance to make a positive impact on local government operations
• Participate in training and development to enhance your skills

Responsibilities

• Respond promptly and professionally to inbound support inquiries via phone, email, web, and a ticketing system
• Log and track client issues and time spent using internal support systems
• Provide thoughtful troubleshooting and guidance to clients, resolving issues or escalating as needed
• Conduct virtual and on-site training sessions to ensure clients feel confident using the system
• Collaborate with internal teams to communicate client feedback and resolve system limitations

Qualifications

• Experience working in a County Treasurer’s Office (Iowa preferred) or familiarity with Treasurer workflows
• 1+ year(s) of experience in a customer service or technical support role
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly
• Proven problem-solving and analytical abilities; detail-oriented and able to assess root causes
• Proficient in Microsoft Office 365 applications

Preferred Qualifications

• Bonus: Experience with Document Locator, Solutions Vision software, or experience working in or supporting Iowa local government operations

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