Senior and Disability Services - Program Supervisor - 01

Oregon Cascades West Council of Government; Albany (OR); On-site; USD 70,000 - 100,000; Full time

Job summary

Oregon Cascades West Council of Governments in Albany, Oregon seeks a Senior and Disability Services Program Supervisor to oversee day-to-day operations of the program, supervise staff, and ensure compliant service delivery. The role requires policy interpretation, staff development, and collaboration with aging and disability partners to promote safe and effective support for clients.

The position emphasizes quality assurance, performance reviews, and responsive problem solving while

Qualifications

• Graduation from a four-year college or university with emphasis on social services.
• Course work in social work or experience with seniors and people with disabilities.
• At least two years of supervisory experience.
• Knowledge of confidentiality rules and HIPAA regulations.
• Ability to coordinate services and work with multiple agencies.

Responsibilities

• Staff supervision including staffing plans and annual performance reviews.
• Policy interpretation and direction for the Senior and Disability Services program.
• Promote quality assurance through case reviews and reporting.
• Coordinate immediate responses for APS/AFH situations and reporting concerns.
• Coordinate with SDS supervisors on other program areas.

Skills

Staff supervision

Policy interpretation

Communication

Time management

Education

Bachelor's degree in social services

Tools

Microsoft Excel

Microsoft Word

Oregon Access

Job description

Senior and Disability Services - Program Supervisor - 01

Albany Office, 1400 Queen Ave SE, Albany, Oregon, United States of America

Job Description

SUMMARY OF POSITION

This position is FLSA-exempt and not eligible for overtime. This position is management. Responsible for the day-to-day operations of an assigned Senior and Disability Services work group. Interprets policy, implements procedures, directs staff, develops systems, and monitors work activities. Coordinates services within Senior and Disability Services and other local health and social agencies.

Performs position duties in a manner that promotes customer service and harmonious working relationships, including treating all people courteously and respectfully. Engage in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related associations. Develops good working relationships with department and agency staff and supervisors through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner. Demonstrates positive acceptance of constructive feedback and suggestions, to strengthen work performance. Contributes to a positive, respectful, and productive work atmosphere. Demonstrates excellent decision making and problem solving, especially when overseeing and guiding decisions on difficult and ambiguous situations. Regular attendance is required to meet the demands of this job and to provide necessary services.This position is a mandatory reporter according to statutory requirements.

ESSENTIAL JOB DUTIES

Job Duties #1 – Staff supervision 50%

• Develops, implements, and evaluates staffing plans to support service delivery for the assigned program.
• Selects, trains, and supervises assigned personnel.
• Reviews workloads, reports and records, personnel assignments and status of ongoing work and various projects to plan and evaluate staff activities.
• Completes annual performance reviews.
• Assists staff in problem solving any type of service, financial, safety, or abuse case situation. Obtains clarification through Program Manager and /or DHS Aging and People with Disabilities Division (APD)

Job Duties #2 – Program Implementation and Policy 35%

• In coordination with the Program Manager, provides policy and procedural interpretation and direction for the Senior and Disability Services program.
• Reviews proposed policy and make recommendations.
• Provides general policy and case consultation to assigned staff.
• Serve as a Mandatory Reporter of suspected abuse of vulnerable populations as required by policy and regulation, and work with managers to train and address reporting concerns with Agency staff
• Assist with, or coordinate immediate responses for APS and Adult Foster Home (AFH) situations resulting in a risk to consumer safety, keep APS & Licensing Manager informed of actions and risks in such situations

Job Duties #3 – Promote Quality Assurance 10%

• Conducts selective periodic case reviews to determine if required work is completed, if service plans are appropriate, and mandated policy and procedures are followed.
• Meets periodically with the Program Manager to discuss program functioning.
• Completes reports as assigned.
• Responds to inquiries, complaints, problems, or emergencies affecting availability or quality of service.
• Gather and analyze data/reports to effectively monitor and adjust workload/assigned tasks based on worker availability and workload demands
• Serve as a technical resource for employees and other managers with protective services and licensing questions, and policy interpretation/implementation

Job Duties #3 – Support Other Program Functions 5%

• Coordinate with SDS supervisors’ group on other program areas and staff roles

OTHER JOB DUTIES

• Provides supervision/training and technical assistance (formal or informal) related to CAM/OACCESS activities, forms and/or screens.
• Reviews reports relating to utilization of CAM/OACCESS systems.
• Provides informational public speaking for community organizations or groups.
• Develop and coordinates staff goals and training plans.
• Attends training, community meetings as appropriate and/or as assigned.
• Performs other related duties as assigned by Director.

SUPERVISION RECEIVED : Receives general supervision from the Senior and Disability Services Program Manager.

SUPERVISORY RESPONSIBILITIES : Provides supervision to, and evaluation of professional level staff as assigned.

WORKING ENVIRONMENT

Work is performed primarily in an office environment utilizing a personal computer, laptop, telephone, and a variety of office equipment. Position requires sitting for long periods of time and performing extensive computer work. Occasional travel is required to attend meetings or run errands for the program. Attendance may be required at occasional evening meetings.

MINIMUM QUALIFICATIONS

Experience & Training

Graduation from a four-year college or university with emphasis on social services. Course work in social work, or experience providing considerable knowledge of people with disabilities and seniors. At least two (2) years of supervisory experience is desirable. OR any satisfactory equivalent combination of education, experience and training which demonstrates the knowledge, skills, and abilities required to perform the duties of the job.

Knowledge, Skills and Abilities

• Knowledge of the ADA, Older Americans Act, senior and disability law, assistive technology and medical terms.
• Knowledge of confidentiality rules regarding client and provider records and investigations, including HIPAA regulations.
• Experience and knowledge of Adult Protective Services and Licensing, working in a similar capacity with vulnerable populations, one year of which should be in a lead or supervisory role.
• Knowledge of available community resources.
• Considerable knowledge of administrative procedures, project planning and report presentation.
• Knowledge of, and ability to operate, a personal computer using a variety of Microsoft applications.
• Knowledge of, and experience in, Microsoft Excel, Word, and Oregon Access software.
• Ability to exercise proficient time management skills.
• Ability to develop and implement individual service plans.
• Ability to assist, mentor, evaluate, and coordinate personnel involved with providing social services casework.
• Ability to effectively communicate orally and in writing.
• Ability to represent the agency before various citizen groups and public officials.
• Ability to motivate, train and supervise staff; and ability to apply problem-solving techniques.
• Ability to develop and implement individual work plans.

Licenses, Certificates, & Other Requirements

Possession of a Valid Oregon Driver's License or ability to obtain reliable transportation in order to travelthroughout assigned area.

Position requires successful completion of criminal history and driving record check.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

Requirements are representative of minimum levels of knowledge, skills and abilities. To successfully perform this job, the employee will possess the abilities or aptitudes to perform each duty proficiently.

Albany Office, 1400 Queen Ave SE, Albany, Oregon, United States of America