Senior Analyst, Technical Business Solutions

Cencora; Darby (Delaware County); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Adoption assistance

Family building support

Paid parental leave

Job summary

Cencora seeks a Business Analyst to bridge business needs and IT solutions. You will gather requirements, document specs, and support testing to drive improvements across processes and systems.

Ideal candidates have 4+ years of relevant experience, IIBA familiarity, and Salesforce CRM exposure. This full-time role offers comprehensive benefits and growth within a health-focused organization.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field or equivalent work experience.
• Requires at least 4 years of relevant technical or business work experience.
• Lead capacity experience is highly desired.
• Technical, analytical, and interpersonal skills required.
• Understanding of IIBA principles and practices.

Responsibilities

• Establishes and maintains liaison between business partners and IT to provide effective technical solutions.
• Conducts data gathering and analysis to understand business strategy requirements.
• Develops and communicates business requirements and functional specs for implementations.
• Assists in documenting current business processes and models.
• May execute configuration changes in CRM per the SDLC.
• Develops user test cases and validates results during testing.

Skills

Communication

Team collaboration

SAFe Agile

Analytical

Interpersonal skills

Salesforce Certification

Education

Bachelor’s degree or equivalent

IIBA knowledge

Tools

CRM (Salesforce)

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Position Summary:

Individuals in the Business Analysis role are responsible for serving as a liaison between the business community and the IT organization. They collect, analyze, develop, document, communicate business requirements, and support user testing to achieve business goals. Business Analysts continually seek opportunities to increase customer satisfaction, deepen client relationships, and effectively manage customer expectations. Based on breadth and depth of understanding of business needs and processes, they collaborate with IT professionals to determine if solutions currently exist (internally or externally) or whether new solutions are feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems, and how to manage the integration. Business Analysis professionals are responsible for proactively identifying technology opportunities that impact corporate business strategies and performance. Business Analysis professionals educate project team members on business unit goals and objectives and educate the business on the value of information technology. They also display innovation in identifying, proposing, and overseeing the execution of business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups. Business Analysts must have a solid understanding of the client's existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies. They must have a working knowledge of the business area that they support and should be equally aligned with the IT department. Strong leadership, relationship management, interpersonal, negotiation and communication skills are also required. Business Analysts work with business partners within one business process to align technology solutions with business strategies. They support one low- to moderately-complex business processes. They serve as a team member.

Primary Duties & Responsibilities:

• Establishes and maintains liaison relationship with business partners and IT organization in order to provide effective technical solutions.

• Conducts data gathering and analysis to understand business strategy requirements.

• May assess client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities.

• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.

• Provides assistance in documenting current business processes and models.

• May provide assistance in business case development (i.e., research, data collection).

• May execute configuration changes in CRM solution in accordance with software development lifecycle.

• May develop user test cases and validates test results during testing.

• May execute test cases.

• Assists with the investigation and statement of problems.

• Provides support (i.e., creating reports, research, documentation) for the analysis of customer satisfaction data.

• Supports effort to ensure IT solutions meet customers' needs.

Experience & Educational Requirements:

• Bachelor's degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience.

• Requires at least 4 years of relevant technical or business work experience.

• Prior experience in a lead capacity highly desired

• Requires technical, analytical, and interpersonal skills.

• Understanding of IIBA principals and practices

Minimum Skills, Knowledge & Ability Requirements:

• Ability to work collaboratively within a team / group setting.

• Excellent verbal and written communication skills.

• Self-motivated and self-directed

• Understanding of basic SAFe Agile principles and methodology

• Ability to prioritize work-load and consistently meet commitments

• Ability to work across multiple groups within IT to ensure end to end performance

• Good organizational skills

• Ability to use good judgment in conveying status and problem escalation

• Salesforce Admin Certification preferred

What Cencora offers

• medical, dental, and vision care

• backup dependent care

• adoption assistance

• infertility coverage

• family building support

• behavioral health solutions

• paid parental leave

• paid caregiver leave

• variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

• https://www.virtualfairhub.com/cencora

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

AmerisourceBergen Services Corporation