Senior Analyst, Project Management

CVS Health; Madison (WI); On-site; USD 47,000 - 122,000; Full time

Benefits offered by this job

Bonus eligibility

Benefits package

Job summary

CVS Health is seeking a Senior Project Manager to direct all aspects of self-funded client benefit plan implementations in the United States. You will partner with stakeholders to anticipate and resolve issues, serve as the primary contact for implementations, and ensure delivery meets client expectations.

The role requires 2+ years in project management and client-facing work, with strong negotiation and communication skills.

Qualifications

• 2+ years of project management and client-facing experience.
• Negotiation and conflict resolution across various levels of the organization.
• Ability to remain flexible yet focused during stressful situations.
• Attention to detail and accuracy while focusing on overall project deliverables.
• Ability to express complex concepts in a clear and concise manner.
• Highly organized and able to quickly prioritize multiple assignments with high quality results.

Responsibilities

• Direct all aspects of customer benefit plan implementation for self-funded new business clients.
• Partner with key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.
• Acts as a single point of contact for benefit plan implementation.
• Mediates and coordinates resolution of all project deliverables and implementation related tasks.
• Develops and executes implementation strategy consistent with customer expectations.
• Ensures strategy is administered in accordance with all performance guarantee arrangements.
• Engages team members to follow through on their responsibilities.
• Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy client needs while minimizing impact on systems and operations.
• Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.

Skills

Project management

Client facing

Negotiation

Conflict resolution

Attention to detail

Communication

Education

High School diploma/GED

Associate's degree preferred

Tools

Salesforce

Microsoft Teams

Excel

Outlook

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Responsible for directing all aspects of customer benefit plan implementation of Self- funded New Business Clients.

• Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.

• Acts as a single point of contact for benefit plan implementation.

• Mediates and coordinates resolution of all project deliverables and implementation related tasks.

• Develops and executes implementation strategy consistent with customer expectations.

• Ensures strategy is administered in accordance with all performance guarantee arrangements.

• Engages team members to follow through on their responsibilities.

• Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations.

• Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.

Required Qualifications

• 2+ years Project management and Client facing experience.

• Negotiation and conflict resolution skills across various levels of the organization.

• Ability to remain flexible yet focused during stressful situations.

• Attention to detail and accuracy while focusing on overall project deliverables.

• Ability to express complex concepts in a clear and concise manner.

• Highly organized and able to quickly prioritize multiple assignments with high quality results.

Preferred Qualifications

• 1+ years Health Plans and Benefits experience

• Salesforce experience.

• Microsoft Teams, Excel, Outlook experience.

• Comprehensive understanding and strong association with Aetna organizations representing products, services, administration, operations and systems.

• Associate's degree preferred

Education

• High School diploma/GED and equivalent work experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $122,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

We anticipate the application window for this opening will close on: 11/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.