Senior Analyst, Product & Pricing Operations

Salesforce; Atlanta (GA); On-site; USD 110,000 - 140,000; Full time

Job summary

Salesforce is seeking a self-directed professional to join the Product & Pricing Operations Team. The role focuses on integrating price books and products in support of Lead to Cash, and leveraging AI-driven tools to automate workflows and improve data accuracy.

The ideal candidate is a strong project leader with advanced Excel skills, a solid Salesforce/CPQ foundation, and experience in data analytics and process improvement across cross-functional teams.

Qualifications

• Bachelor’s degree or equivalent practical experience in business/IS.
• 3+ years in complex business and technical environments.
• Advanced Excel: formulas, pivot tables, macros.
• Strong Salesforce CRM and CPQ knowledge.
• Experience with Prompt Engineering or GenAI for analysis and reporting.
• Ability to analyze large datasets, troubleshoot configurations, and work autonomously.
• Excellent written and verbal communication; strong organizational skills.

Responsibilities

• Lead end-to-end project lifecycle for product configurations.
• Coordinate cross-functional meetings to document business requirements.
• Analyze and implement new product configurations and discounting in quoting systems.
• Identify automation opportunities using Salesforce Flow and AI to scale operations.
• Produce process documentation and analytical reports; maintain knowledge base.
• Assist with release management and testing for price books and SKUs.

Skills

Project management

Autonomy

Lead-to-Cash

Advanced Excel

Salesforce CRM

CPQ

Prompt Engineering

GenAI tools

AI/ML concepts

Data analysis

Education

Bachelor’s degree (or equivalent practical experience) in Business/Information Systems or related field

Tools

Salesforce Flow

GenAI tools

Job description

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Overview of the Role

This position offers the exciting opportunity to be a part of the salesforce.com Product & Pricing Operations Team. The person will be responsible for integrating price books and products in support of our Lead to Cash operations and systems. In this era of digital transformation, you will not only manage traditional systems but also leverage AI-driven tools to automate workflows and improve data accuracy. The ideal candidate is a self-directed leader with a strong project management background, capable of managing complex lifecycles and troubleshooting configurations. While the core of this role is operational delivery and project leadership, you will also utilize data analytics and AI-driven tools to enhance project accuracy and automate reporting workflows. Successful candidates will be able to work effectively within cross-functional teams to identify and gain agreement on business requirements and track all project tasks and issues.

Responsibilities

• Project Leadership: Lead the end-to-end project lifecycle, including tracking tasks, managing issues, and mitigating risks to ensure timely delivery of product configurations.
• Stakeholder Management: Coordinate and facilitate cross-functional meetings to identify business requirements, gain consensus, and document key decisions.
• Operations Strategy: Lead the analysis, design, system impacts, and implementation of new product configurations and discounting structures within our quoting systems.
• Process Improvement: Foster continuous technical and system improvements by identifying automation opportunities, utilizing tools like Salesforce Flow and AI to streamline manual task, with a focus on scaling operations through technology.
• Documentation & Reporting: Produce high-quality process documentation and build analytical reports to track system performance and project health utilizing Generative AI to maintain a comprehensive and up-to-date knowledge base for the Product Operations ecosystem.
• Release Management: Assist with release management and testing to ensure system stability and successful deployment of new price books and SKUs.

Minimum Requirements

• Bachelor’s degree (or equivalent practical experience) in Business, Information Systems, or a related field.
• Demonstrated experience in project management methodologies and the ability to work with full autonomy.
• 3+ years in complex business and technical environments (Lead-to-Cash experience preferred).
• Advanced Excel (formulas, pivot tables, macros).
• Strong functional knowledge of Salesforce CRM and CPQ.
• Experience with Prompt Engineering or using GenAI tools to streamline business analysis and reporting.
• Familiarity with AI/ML concepts and their application in a CRM context (e.g., Salesforce Einstein, Agentforce, or automated pricing engines).
• Demonstrated ability to analyze large datasets to identify patterns, troubleshoot configurations, and build results.
• Prior experience as a Business Analyst or Project Manager.
• Effective written and verbal communication skills.
• Strong organizational skills and an appreciation for precision and detail.
• Demonstrated ability to foster process improvements, problem-solve, and produce results.
• Ability to work with autonomy and consider cross-functional and downstream impacts.
• Price book management experience is a plus.
• Technical and functional knowledge of Salesforce and CRM.
• A results-oriented mindset with a focus on collaborative problem-solving.
• Collaboration and Empowerment attitude with a strong sense of team.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in your Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.