Senior Analyst - HR Technology Products

9025 CVS Shared Services Resources LLC; Scottsdale (AZ); On-site; USD 65,000 - 173,000; Full time

Job summary

CVS Health is seeking a Sr. Analyst - Technology Product to shape and support HR technology products. The role involves turning high-level capabilities into clear requirements, maintaining documentation, and guiding releases with close collaboration to developers and scrum teams.

You will research markets, propose new ideas, and help set product direction through quarterly and annual planning, while presenting capabilities to leadership and large audiences.

Qualifications

• Gather, analyze, and document business and technical requirements.
• Write clear user stories and acceptance criteria and keep backlog prioritized in Jira.
• Build and update product playbooks, help content, release notes, FAQs, and user guides in Confluence.
• Coordinate release planning, testing, and readiness; communicate changes to stakeholders and customers.
• Serve as main point of contact for platform users; gather feedback and translate to product improvements.
• Track market trends and emerging AI/data capabilities; propose ideas to the team.

Responsibilities

• Define requirements: Gather, analyze, and document business and technical requirements. Write clear user stories and acceptance criteria, and keep the backlog prioritized in Jira.
• Create and maintain documentation: Build and update product playbooks, help content, release notes, FAQs, and user guides in Confluence.
• Support the release cycle: Coordinate release planning, testing, and readiness. Communicate changes to stakeholders and customers, and help with post-release follow-up.
• Partner with delivery teams: Work daily with developers, scrum masters, and scrum teams. Take part in sprint ceremonies and help resolve questions and blockers.
• Be the voice of the customer: Serve as the main point of contact for platform users. Gather feedback, handle questions and escalations, and translate what you hear into product improvements.
• Research and innovate: Track market trends, competitor offerings, and emerging AI and data capabilities, and bring ideas to the team.
• Contribute to planning: Help build quarterly and annual product roadmaps and plans, including priorities, dependencies, and success measures.
• Present and communicate: Create polished presentations on product capabilities, roadmaps, and results, and present them to leadership and large audiences.
• Collaborate across the enterprise: Build connections with other teams and business areas to align efforts, share knowledge, and find opportunities for reuse.
• Manage multiple priorities: Support several products at once, staying composed and professional.

Skills

Requirements gathering

Documentation

Stakeholder communication

Delivery coordination

Presentation to audiences

Cross-functional collaboration

Prioritization under pressure

Education

Bachelor's degree preferred

Tools

Jira

Confluence

Job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

CVS Health - HR Technology team is seeking for a Sr. Analyst - Technology Product to help shape and support the Technology products that power our HR experience. You will work across various products that include but are not limited to e.g. Analytics platform with AI capabilities, an AI orchestration, data integration hub, observability, Voice AI, etc. In this role, you will turn high level capability needs in the products into clear requirements, keep product documentation current, and help the team deliver reliable releases. You will partner closely with developers and scrum teams and act as the face of the platform to its customers. You will also research the market, bring forward new ideas, and work with tech product owners to help set the direction for each product through quarterly and annual planning. This is a good fit if you enjoy working across multiple products, communicating with audiences of all sizes, and building relationships across a large organization.

Key Responsibilities

• Define requirements: Gather, analyze, and document business and technical requirements. Write clear user stories and acceptance criteria, and keep the backlog prioritized in Jira.
• Create and maintain documentation: Build and update product playbooks, help content, release notes, FAQs, and user guides in Confluence.
• Support the release cycle: Coordinate release planning, testing, and readiness. Communicate changes to stakeholders and customers, and help with post-release follow-up.
• Partner with delivery teams: Work daily with developers, scrum masters, and scrum teams. Take part in sprint ceremonies and help resolve questions and blockers.
• Be the voice of the customer: Serve as the main point of contact for platform users. Gather feedback, handle questions and escalations, and translate what you hear into product improvements.
• Research and innovate: Track market trends, competitor offerings, and emerging AI and data capabilities, and bring ideas to the team.
• Contribute to planning: Help build quarterly and annual product roadmaps and plans, including priorities, dependencies, and success measures.
• Present and communicate: Create polished presentations on product capabilities, roadmaps, and results, and present them to leadership and large audiences.
• Collaborate across the enterprise: Build connections with other teams and business areas to align efforts, share knowledge, and find opportunities for reuse.
• Manage multiple priorities: Support several products at once, staying composed and professional in high-pressure or sensitive situations.

Required Qualifications

• 5+ years of professional experience in the Technology industry
• 3+ years of experience working within a Technology product organization
• 3+ years of experience working with public cloud platforms (e.g., Google Cloud Platform, Microsoft Azure)
• 3+ years of hands-on experience with Jira and Confluence
• 2+ years demonstrating excellent written and verbal communication skills
• 2+ years of experience creating and delivering presentations to large audiences
• 2+ years of experience collaborating with large, cross-functional teams
• 2+ years of experience demonstrating strong adaptability, resourcefulness, and sound judgment under pressure and in sensitive situations
• 2+ years of experience managing multiple products and shifting priorities at the same time
• 1+ year of experience working with AI productivity tools such as Claude and Microsoft Copilot

Preferred Qualifications

• Exposure to AI/ML products, chatbots, or AI orchestration solutions
• Familiarity with data integration, data platforms, or analytics products
• Experience with Agile/Scrum, including backlog management and release planning
• Experience conducting market research and competitive analysis
• Experience writing playbooks, training materials, or customer-facing documentation

Education

Bachelor's degree preferred/specialized training/relevant professional qualification.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $64,890.00 - $173,040.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Deadline

We anticipate the application window for this opening will close on: 11/16/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Company Culture

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.