Senior Analyst, Entitlement & Stakeholder Insights

Techworkers; North Carolina; On-site; USD 71,524 - 80,796; Full time

Job summary

Techworkers is looking for a highly skilled Business Analyst to enhance the Cisco Customer Experience. This role involves managing escalation communications regarding service entitlement exceptions, analyzing customer service behaviors, and supporting process improvements.

The ideal candidate has a BA/BS degree, 8+ years in a relevant field, and proficiency in tools like SQL and Tableau. The position offers a maximum pay rate of $58.65/hour.

Qualifications

• 8+ years of experience in relevant field.
• Strong customer service and communication skills required.
• Track record of process improvements in exception management.

Responsibilities

• Create communications for all escalated entitlement exceptions.
• Utilize internal tools for customer services consumption analysis.
• Work closely with Service Entitlement and Service Compliance organizations.

Skills

Customer service/support experience

MS Office proficiency

SQL proficiency

Tableau proficiency

Strong communication skills

Education

BA/BS degree

Tools

Tableau

Oracle BI

Job description

Techworkers is looking for a highly skilled Business Analyst to enhance the Cisco Customer Experience. This role involves managing escalation communications regarding service entitlement exceptions, analyzing customer service behaviors, and supporting process improvements.

The ideal candidate has a BA/BS degree, 8+ years in a relevant field, and proficiency in tools like SQL and Tableau. The position offers a maximum pay rate of $58.65/hour.