Senior Analyst, Digital Messaging Operations

CVS Pharmacy; Indiana (PA); Remote; USD 47,000 - 122,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Performance bonus eligibility

Job summary

CVS Health is hiring a Senior Analyst in Digital Messaging Operations to support the Marketing Technology and Platforms team. This role focuses on the day-to-day execution, quality assurance, and optimization of outbound customer communications across channels.

You will work with Marketing, Operations, Engineering, Architecture and Analytics to define user stories, maintain the backlog, and ensure features meet business needs. Remote work options available.

Qualifications

• 3+ years in Marketing, Product, Business, Consulting, or IT
• Experience with marketing communications platforms (SFMC preferred)
• Experience enabling technical solutions for marketing-related functions
• Hands-on experience with Email Studio, Content Builder, Contact Builder, Intelligence Reports, Automation Studio and Journey Builder
• Hands-on HTML, CSS, AMPscript, SSJS and SQL
• Familiarity with SFMC data views and tracking extracts
• Strong documentation and project management skills
• Excellent communication skills

Responsibilities

• Support implementation, maintenance, and optimization of digital messaging platforms
• Handle day-to-day execution, quality assurance, monitoring of customer communications
• Collaborate with Marketing, Operations, Engineering, Architecture and Analytics
• Define user stories and maintain team backlog within an Agile Product Team

Skills

Project management

Cross-functional collaboration

Analytical thinking

Communication skills

Detail oriented

Problem solving

Time management

Agile practices

Education

Bachelor's degree in Marketing, Engineering or Computer Science

Tools

Salesforce Marketing Cloud

Email Studio

Content Builder

Journey Builder

AMPscript

SSJS

SQL

Job description

Senior Analyst, Digital Messaging Operations

Available in 50 locations

Job ID: R1038260

Category: Category: Innovation and Technology

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

We are seeking a detail-oriented, strategic, and tech-savvy Digital Messaging Ops Analyst to join our Marketing Technology and Platforms team, within the broader Customer Success and Operations organization here at CVS Health. In this junior level role, you will support implementation, maintenance, and optimization of our digital communication platforms used for outbound messaging across the organization. You will be responsible for the day-to-day execution, quality assurance, monitoring, and optimization of customer communications. You will collaborate with cross-functional teams including Marketing, Operations, Engineering, Architecture and Analytics. The digital communication platforms Product Analyst role is a member of an Agile Product Team also responsible for defining user stories and supporting the team backlog, streamlining the execution of team priorities while maintaining the conceptual and technical integrity of the features/components for the team.

Required Qualifications

• 3+ years required experience in Marketing, Product, Business, Consulting, or IT
• 3+ years of experience enabling, administrating, or deploying marketing communications platforms for large scale cross channel communications (Salesforce Marketing Cloud preferred; may include experience with Braze, Adobe Campaign, InfoBip, Marketo, Oracle Eloqua or Responsys, IBM Watson, etc.)
• 3+ years of experience enabling technical solutions for marketing-related functions, including channel acquisition, preferences and consent management, customer retention, or cross channel personalization
• 3+ years of strong experience working with Email Studio, Content Builder, Contact Builder, Intelligence Reports, Automation Studio and Journey Builder
• 3+ years of hands‑on experience with HTML, CSS, AMPscript, SSJS and SQL
• Familiarity with SFMC data views and tracking extracts
• Ability to multi‑task and manage several priorities across various lines of business at a given time with a strong knack for project management
• Detail orientated with an ability to keep up‑to‑date and thorough documentation on a regular basis, including meeting notes, PowerPoint decks, project status documentation, etc.
• Strong critical thinker who makes balanced, insightful decisions using solutions‑based thinking in problem solving, asking probing questions and looking for underlying issues
• Ability to work with a variety of internal and external stakeholders, including but not limited to IT, Product Management, Marketing, Merchandising, Call Centers and Operations
• Excellent oral and written communication skills
• Exceptional organization, presentation and people skills with a strategic approach to problem solving

Preferred Qualifications

• Salesforce Marketing Cloud certification preferred
• Exposure to Digital Healthcare
• Familiarity with campaign management or marketing orchestration platforms
• Experience managing multiple simultaneous projects from concept to completion under tight deadlines
• Familiarity with Agile processes, such as scrum, Kanban, and/or the Scaled Agile Framework (SAFe)
• Ability to effectively work on teams within a highly collaborative environment
• Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization (e.g. executive, management, individual contributors)
• Ability to maintain working relationships with all levels of the organization

Education

• Bachelor's degree in Marketing, Engineering, or Computer Science preferred

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $122,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/05/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Location: Workat Home, Massachusetts, United States

Sub Category: Digital Engineering & Architecture

CVS Health® and its businesses lead the way to drive affordability, improve access and preserve choice in how people pay for care, receive care and stay healthy. With a wide range of career areas, you can be a part of our purpose-driven team.

Our workforce is dedicated and talented – more than 300,000 colleagues strong – focused on a bold vision to reimagine health care and our passion to make a difference. We unite around making health and care better for colleagues by striving to provide innovative and inclusive benefits for colleagues and their families.

We reflect the consumers we serve and recognize that having diverse teams fosters a workplace where every colleague feels welcomed, valued, respected and heard. There is a place of opportunity for all here and for everyone to be extraordinary.